— GUEST RELATIONS EXECUTIVE (GRE)Latoyá – Delhi | Eldeco Centre, Malviya Nagar

Position: Guest Relations Executive

Location: Latoyá, Eldeco Centre, Malviya Nagar, New Delhi

Department: Operations

Reports To: Restaurant Manager / Operations Manager

Experience: 1–3 years in premium/fine-dining restaurants, hotels or hospitality

Employment Type: Full-time

About LatoyáLatoyá is a premium Latin American restaurant and bar bringing together flavours and influences from across Mexico, Peru, Argentina, Brazil and other parts of Latin America. The restaurant offers an elevated dining experience with a robust focus on food, cocktails, ambience and guest engagement.

Role ObjectiveThe GRE will be the first point of contact for every guest, responsible for creating a warm, polished and personalised experience from arrival to departure.

The role requires excellent communication, strong presence, attention to detail and the ability to coordinate seamlessly with the restaurant team.

KEY RESPONSIBILITIES1. Guest Experience

- Welcome and greet guests warmly and professionally.
- Manage guest seating and ensure smooth table allocation.
- Understand guest preferences and provide personalised assistance.
- Handle guest requests, feedback and concerns promptly.
- Ensure VIPs, regular guests and special occasions receive appropriate attention.
- Maintain a high standard of hospitality throughout the guest journey.

2. Reservations & Table Management

- Manage reservations through calls, WhatsApp and booking platforms.
- Maintain an updated reservation and table-status sheet.
- Coordinate table allocation with the restaurant team.
- Manage waitlists during peak hours.
- Ensure smooth handling of walk-in guests.
- Track cancellations, no-shows and special requests.

3. Guest Communication

- Handle incoming calls professionally.
- Confirm reservations and communicate relevant restaurant information.
- Follow up with guests for special occasions, large bookings and events.
- Maintain a database of regular/VIP guests and relevant preferences.

4.



Floor Coordination

- Coordinate closely with the Restaurant Manager, Captains and Service Team.
- Ensure guests are seated promptly.
- Communicate special requests to the relevant departments.
- Monitor table turnaround and guest flow during peak periods.
- Assist the team in maintaining smooth operations at the entrance and waiting area.

5. Guest Feedback & Recovery

- Actively identify guest concerns before they escalate.
- Handle basic guest complaints with maturity and professionalism.
- Escalate serious issues to the Restaurant Manager.
- Record important feedback and ensure closure.
- Build positive relationships with repeat guests.

6. Brand Representation

- Represent Latoyá with a polished, warm and professional personality.
- Maintain excellent grooming and personal presentation.
- Be well-versed with the restaurant's food, beverages, cocktails, ambience and ongoing promotions.
- Be able to confidently explain the restaurant experience to guests.

KEY SKILLS REQUIRED
- Excellent verbal communication
- Strong English and Hindi communication skills
- Pleasant and confident personality
- Excellent grooming and presentation
- Strong guest-handling skills
- Ability to remain calm under pressure
- Good knowledge of reservations/table management
- Strong coordination skills
- Attention to detail
- Hospitality-oriented mindset
- Basic knowledge of food & beverage

DESIRED PERSONALITYWe are looking for someone who is:
- Warm and naturally hospitable
- Confident without being intimidating
- Well-spoken and articulate
- Highly presentable
- Guest-focused
- Quick-thinking and solution-oriented
- Comfortable interacting with HNI/VIP clientele
- Energetic and composed during busy service
- A strong team player

Experience1–3 years of experience in a premium restaurant, fine-dining restaurant, luxury hotel, lounge or high-end hospitality environment preferred. Candidates from premium hotels/restaurants with strong guest-handling and communication skills will be preferred.

Salary: As per experience and industry standards.

Location: Latoyá, Eldeco Centre, Malviya Nagar, New Delhi 110017.

📌 Guest Relations Executive (Delhi)
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