The Guest Relations Executive (GRE) is responsible for creating a warm, welcoming, and memorable dining experience for guests. The role involves greeting and assisting guests, managing reservations and seating, handling feedback, coordinating with restaurant teams, and ensuring high standards of guest satisfaction.

Key Responsibilities

- Welcome and greet guests warmly upon arrival.

- Manage guest reservations, table allocation, and seating arrangements.

- Escort guests to their tables and provide menus when required.

- Understand guest preferences and provide personalized service.

- Coordinate with the service, kitchen, and management teams to ensure smooth operations.

- Handle guest queries, requests, complaints, and feedback professionally.

- Follow up with guests during and after their dining experience when appropriate.

- Maintain accurate reservation and guest information.

- Assist in managing VIP, regular, and special-occasion guests.

- Coordinate birthday celebrations, anniversaries, and other guest requests.

- Monitor restaurant ambience, cleanliness, and overall guest experience.

- Maintain professional communication and appearance at all times.

- Encourage guest feedback and communicate important observations to management.

- Support restaurant promotions, events,



and special functions.

- Ensure company standards, service procedures, and hospitality policies are followed.

Qualifications & Skills

- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.

- Previous experience in restaurant, hotel, hospitality, or customer service is an advantage.

- Excellent communication and interpersonal skills.

- Pleasant personality with a customer-focused attitude.

- Good knowledge of English; knowledge of additional languages is an advantage.

- Ability to handle difficult situations calmly and professionally.

- Good organizational and multitasking skills.

- Basic computer/POS and reservation-system knowledge.

- Well-groomed and professionally presented.

Key Performance Areas (KPIs)

- Guest satisfaction and feedback.

- Quality and speed of guest assistance.

- Reservation and seating accuracy.

- Complaint resolution.

- Guest retention and repeat visits.

- Coordination with restaurant operations.

- Professionalism and adherence to service standards.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits

- Commuter assistance

- Adaptable schedule

- Food provided

- Provident Fund

Work Location: In person

📌 Guest Relations Executive (Chalai)
🏢 Imperial kitchen
📍 Chalai