Group Operations Leadership

- Define and implement the Group's FM and asset-operations strategy, standards and governance framework.
- Establish consistent operating systems, KPIs, SOPs and service benchmarks across the portfolio.
- Build a scalable operating platform capable of supporting the Group's future developments.
- Drive operational excellence, reliability, efficiency and service culture across all assets.

Retail & Customer Experience Lead the operational platform for large-format retail and mixed-use destinations, with responsibility for:
- Retail operations and day-to-day asset performance
- Tenant and retailer experience
- Customer experience and service standards
- High-footfall and extended-hours operations
- Housekeeping, security and presentation
- Parking, traffic, logistics and back-of-house operations
- Tenant fit-outs and operational readiness
- Emergency response and business continuity

The candidate must understand that retail is a live, customer-facing business environment, where operational performance directly influences tenant satisfaction, customer experience and asset value. Technical & Engineering Leadership

Provide Group-level oversight of:

- HVAC / central cooling and MEP systems
- Electrical and power infrastructure
- BMS / IBMS and smart-building systems
- Fire & life safety
- Vertical transportation
- Water / STP / WTP systems
- Preventive and predictive maintenance
- Energy and utility management
- Asset lifecycle and capital planning

The individual must be technically credible and capable of challenging consultants, engineers and specialist contractors at a senior level. Development & Project Interface

Partner closely with Development, Projects, Construction, Design and Leasing teams to ensure operational requirements are incorporated from design through commissioning and handover.

Champion a "design for operations" philosophy,



ensuring new developments are effective, maintainable, technologically enabled and commercially operational from day one.

Commercial & Vendor Leadership

- Establish strategic outsourcing and vendor-management frameworks.
- Lead major FM and specialist service-provider relationships.
- Introduce performance-based SLAs and measurable service standards.
- Drive operating efficiency and cost optimisation without compromising asset quality.
- Benchmark operating models against leading international real estate and retail platforms.

Technology & Smart Operations Drive the Group towards data-led and technology-enabled operations, including CAFM/CMMS, BMS/IBMS, IoT, predictive maintenance, energy management, smart parking and operational dashboards.

Organisation & Leadership

- Build and lead a high-performing Group FM and Operations organisation.
- Develop strong asset-level leadership and succession capability.
- Establish a culture of ownership, urgency, accountability and service excellence.
- Coach and develop senior technical and operational teams.

Desired Candidate Profile

We are looking for a senior leader with 20+ years of experience, including significant responsibility for large-scale property and facilities operations.

Candidates may come from

- International real estate developers
- Global shopping mall / retail operators
- Mixed-use and master-planned development platforms
- Integrated FM / property management companies
- Large commercial property owners / operators
- Hospitality and lifestyle destinations
- Large corporate / institutional real estate platforms

International exposure Experience in one or more of the following markets will be particularly relevant:

Middle East | Europe | USA | Canada

Experience with sophisticated developments in UAE, Saudi Arabia, Qatar, UK, Germany, France, Netherlands or North America would be advantageous.

📌 GROUP HEAD – FACILITIES MANAGEMENT & RETAIL OPERATIONS (Gurugram)
🏢 CNA
📍 Gurugram