- Manage and coordinate all service engineers reporting to the Noida office, including site deployment, travel arrangements, and advance payments.
- Attend and respond to service calls received from field engineers and railway authorities ensuring timely resolution and escalation when required.
- Monitor and ensure timely installation and commissioning (I&C;) of IPS systems as per deadlines specified by railway authorities.
- Conduct training sessions for newly joined service engineers and employees on AMC formats, I&C; documentation, Customer Call Reports (CCR), tour bill procedures, and other service-related processes.
- Arrange and deploy service engineers for modification works, preventive maintenance activities, and emergency breakdown attendances.
- Ensure prompt response and resolution of IPS product failures across railway divisions and customer locations.
- Verify service engineers’ tour bills and supporting documents before forwarding them for approval and processing.
- Assist in maintaining and updating service-related records, compliance sheets, and welfare documentation such as Shramik Kalyan records.
Prerequisites:
- Must be valuable in typing and Basic / Intermediate Excel and can manage around 100 calls a day
- Must be comfortable to take calls in non working hours if needed in case of emergency with Service engineers.
- Apprenticeship: 1 Year
- Educational Requirement: BTech or Diploma in Electrical Engineering, Electronics Engineering or a related technical discipline
[Points to be highlighted: You can let the candidate know that this role also includes technical responsibilities, such as guiding service engineers on how to perform AMCs and servicing. They should not think of it as just a backend job.]