Profile: General Manager-After Sales

Experience

- 12–18 years in automobile after-sales/service operations, with at least 4–5 years in a multi-location/group-level leadership role (GM/Regional Service Head/Head of Service)
- Prior experience with an OEM-authorized dealership group (passenger vehicle, commercial vehicle, or two-wheeler) preferred
- Demonstrated track record of growing service revenue, spares sales, and customer retention across multiple branches

Roles:
- Own and drive the after-sales P&L; (service, spares, body shop, extended warranty, AMC) across all dealership locations of the company
- Design and execute business growth strategy for the after-sales vertical — current revenue streams, upselling, VAS (value-added services), fleet/corporate tie-ups
- Set and monitor branch-wise targets: service throughput, labour revenue, spares revenue, CSI/CEI scores
- Plan and oversee the annual technician training calendar — assess skill gaps location-wise and decide technician nomination count per OEM training batch/module (e.g., how many technicians per branch go for OEM certification, EV/hybrid training, or advanced diagnostics)




- Build a technician competency matrix and succession pipeline (Trainee → Technician → Team Leader → Service Manager)
- Standardize service processes and SOPs across all locations in line with OEM norms
- Monitor warranty claims, breakdown response times, and customer complaint resolution (TAT)
- Coordinate with OEM regional teams on incentive schemes, campaigns, and audits
- Manage manpower planning, hiring, and retention for the entire after-sales workforce
- Review branch-wise P&L; monthly with Service Managers/Branch Heads and course-correct underperforming locations
- Drive digital adoption — DMS utilization, service reminders, online booking, customer feedback systems
- Report business performance, growth initiatives, and training outcomes to the Directors/senior leadership

Qualification:
- Bachelor's degree in Automobile/Mechanical Engineering (preferred) or equivalent technical diploma
- MBA/PGDM in Operations or a relevant management discipline is an added advantage
- OEM-certified training in service management (Mahindra/Maruti/Tata/other OEM programs) is a plus

📌 GM-After Sales-Automobile-Surat-13.2 LPA
🏢 Monarch Hyundai
📍 Surat