Shift: Flexible with US rotational shifts (India night shifts)

Responsibilities:

- Manages inbound and outbound client communications, responding to inquiries and conduct followup via assigned channel. Note this could be Voice, Email, or Chat.
- Review, research, and resolve client issues by using the tools, resources, system navigation, product knowledge, and functionality provided to support first contact resolution, escalating complex matters as appropriate.
- Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards
- Accurately documents all interactions and uses multiple internal systems to support client needs.
- Maintains knowledge of Paychex product and workflow while delivering a high-quality customer experience for clients, carriers, and internal partners.
- Supports continuous improvement and career development by identifying process enhancements, participating in training, and contributing to organizational initiatives.
- Maintain High level of Accuracy by ensuring close attention to detail and critical thinking applied throughout processing.
- Partners with teams across Paychex by communicating professionally, supporting cross-functional coordination, and collaborating to meet shared goals and resolve client requests.




- Handles sensitive client information with care by safeguarding personally identifiable information (PII) and protected health information (PHI) in accordance with applicable policies, procedures, and compliance requirements.

Education & Experience:

- Demonstrated ability to communicate effectively, both verbally and in writing.
- Ability to manage multiple priorities in a fastpaced environment.
- Proficiency with computer systems, multiapplication workflows, and online research tools.

- Proficiency in Microsoft Products
- Demonstrates adaptability, self-motivation, and a willingness to learn while remaining receptive to feedback and continuous improvement.
- Effectively manages time, prioritizes responsibilities, and adjusts to changing business needs and shifting priorities.
- Able to apply critical thinking, logical evaluation, and practical problem-solving skills to research client issues and support accurate outcomes.
- Demonstrates a commitment to quality control by monitoring work output, identifying errors or trends, and supporting consistent service delivery.

- Education:

- Education: Bachelor’s degree required

- Experience: Fresher

📌 Global Services Specialist I (Bengaluru)
🏢 Paychex It Solutions
📍 Bengaluru