ACCOUNTABILITIES

- Enterprise Value Governance
- Act as the Enterprise Value Governor, ensuring IT initiatives translate into clearly defined, measurable, and realized business outcomes.
- Establish and enforce productivity governance standards across IDT Services & Technology Delivery functions.
- Ensure alignment between approved business cases, delivery roadmaps, and realized benefits.

- Value Guarding & Benefits Integrity
- Own the Benefits Validation Framework, ensuring benefits reported by projects are reconciled with approved benefit statements, baselines, and assumptions.
- Challenge, validate, and independently assess reported perks to prevent overstatement or duplication.
- Maintain clear audit trails between initiatives, claimed savings, and financial outcomes.

- Standardization & Frameworks
- Define and maintain standardized productivity frameworks, methodologies, and reporting templates across the organisation.
- Ensure consistent definitions for savings types, productivity metrics, and benefit categories.
- Drive adoption of standard practices across all functions and regions.

- Performance Tracking & Reporting
- Consolidate productivity performance into a single Progress Dashboard and Issue Log, serving as the authoritative source of truth for the Productivity Board.
- Track delivery status, risks, issues, and interdependencies across all productivity initiatives.
- Provide executive-ready insights, trends, and forward-looking risk assessments.

- Advisory & Partnership
- Act as a neutral, trusted advisor to IDT Services & Technology Delivery functions, supporting identification and structuring of productivity and cost optimization opportunities.
- Facilitate fact-based discussions on trade-offs, prioritization, and delivery feasibility.
- Support functions in translating operational improvements into quantified benefits.

- Governance & Stakeholder Management
- Support Productivity Board governance, including materials preparation, decision tracking, and follow-through.




- Ensure adherence to internal policies, audit requirements, and transformation governance standards.
- Collaborate closely with Finance, Procurement, Transformation, and Functional Leaders to ensure alignment and credibility.

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

- Knowledge on service management frameworks (e.g., ITIL / ITSM, COBIT - preferred)
- Strong understanding of outsourcing and managed services models
- Understanding of contracts with commercial and negotiation acumen and vendor life‑cycle management
- Performance metrics, reporting, and data‑driven decision making
- Strong stakeholder management and working with cross-functional teams
- Analytical thinking and structured problem solving
- Ability to work in matrixed, multi‑vendor environments
- Comfortable operating at pace and with ambiguity, able and willing to pivot where necessary.
- Strong inter-personal skills to ensure delivery across multiple stakeholders in very varied teams and disciplines.
- Highly organised, self-driven with attention to detail.
- Have strong planning, communication and presentation skills along with the capability to listen and influence at all levels of the organisation

Education / Qualifications / Certifications Required

Education

- Bachelor’s degree in Business Administration, Information Technology, Engineering, Finance, or a related discipline.

Professional Certifications (Preferred, not mandatory)

- ITIL® Foundation / ITIL® Managing Professional (or equivalent ITSM certification)
- COBIT Foundation or Practitioner
- Project or Program Management Certification (e.g., PMP®, PRINCE2®, Agile)
- Procurement, Supplier Management, or Commercial Certifications (e.g., CIPS, CPSM)
- Lean Six Sigma (Green Belt / Black Belt) - desirable for continuous improvement focus

Core Competencies

- Vendor & Service Management
- Commercial & Financial Acumen
- Risk, Compliance & Assurance
- Continuous Improvement & Value Realization
- Stakeholder & Relationship Management
- Analytical & Delivery Capabilities
- Communication & Leadership

📌 Global IDT Productivity Manager (Bengaluru)
🏢 ITC Infotech
📍 Bengaluru