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About Brink’s;

Brink’s is a global leader in secure logistics and cash management, operating in more than 50 countries. As the company evolves into a technology-enabled, data-driven organization, Brink’s is transforming how work is delivered across functions to create greater scale, consistency, and efficiency.

At Brink’s, you will be part of a global team focused on driving operational excellence and supporting enterprise transformation. You will have the opportunity to build critical skills, collaborate with experienced professionals, and contribute to work that has real impact across the business. Brink’s is committed to creating an inclusive environment where people can grow, contribute, and build meaningful careers.

About Global Shared Services Center, India:

Brink’s Global Shared Services Center (GSS) in Hyderabad is a critical enabler of the company’s global transformation and operating model evolution. The center brings together specialized capabilities across Human Resources, Finance, Technology, and other enterprise functions to deliver integrated, end-to-end services that support global business priorities.

The center is designed to enable standardized processes, scalable service delivery, and stronger cross-functional collaboration. Teams in GSS partner closely with global stakeholders to drive efficiency, improve quality, design and scale next generation services, and deliver consistent outcomes across markets.

Hyderabad offers the opportunity to work on complex, high-impact initiatives, build global exposure, and contribute to the continued evolution of Brink’s operating model.

Business Unit Description:

This role sits within IT Operations, a team that plays a key role in supporting Brink’s global technology environment and business continuity.

The function is responsible for delivering reliable, secure, and scalable IT services and infrastructure, partnering across business units, digital teams, and global functions to deliver stable system performance and responsive technology support.

As part of Brink’s global operating model, the team helps drive reliability, resilience, and efficiency, enabling the business to operate securely and without disruption.

What You’ll Be Doing (Position Summary):

Reporting to the GSS IT Operations Lead, the GSS Business Applications Lead and Service Delivery Lead, Europe & Latam and is responsible for leading and coordinating Business Applications (SDD) KTLO and Large Enhancement service delivery under the GSS IT Operations tower. This position drives service delivery quality, performance management, stakeholder engagement, escalation management, and continuous improvement across the assigned scope.

Work Environment:

At Brink’s, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How You’ll Succeed (Roles & Responsibilities):

Success in this role requires both solid execution and the ability to operate effectively in a global, evolving environment. You will:

- Lead the planning, coordination,



and execution of IT Operations activities for Global Business Applications KTLO support and Large Enhancements delivery in collaboration with GSS’ IT Outsourcing Partner.
- Set clear priorities, operating routines, and performance expectations aligned with GSS objectives.
- Monitor service performance, risks, dependencies, and escalations, ensuring timely resolution and stakeholder visibility.
- Partner with regional, global, and functional stakeholders to align priorities, requirements, and delivery expectations.
- Promote consistent service management practices, customer experience focus, and operational accountability.
- Coordinate service governance routines, service reviews, incident follow-up, and performance improvement actions.
- Drive continuous improvement, standardization, and automation opportunities to increase service quality and efficiency.
- Prepare management updates, performance insights, and decision-support materials for leadership review.
- Support talent development, knowledge sharing, and capability building across the assigned scope.
- Ensure compliance with internal policies, controls, audit requirements, and data protection standards.
- Maintain process documentation, governance materials, and operational playbooks relevant to the role.
- Perform additional projects or initiatives as assigned by the IT Operations Global Lead.

Experience:

- Bachelor's degree in Business Administration, Information Systems, Engineering, Data Analytics, or a related field; Master's degree is a plus.
- 8+ years of progressive experience in Global shared services, IT operations, data management, compliance, service delivery, or transformation roles.
- At least 3 years of experience leading teams, processes, workstreams, or cross-functional initiatives in a multinational environment.
- Proven ability to define operating models, governance routines, service performance indicators, controls, and continuous improvement roadmaps.
- Strong experience managing stakeholders across functions, geographies, and seniority levels, with the ability to influence and align priorities.
- Strong analytical and problem-solving skills, with experience translating complex operational issues into clear decisions and action plans.
- Experience with ERP, BI, workflow, ticketing, automation, or data platforms relevant to the role.
- Ability to manage service quality, capacity, risk, escalation paths, performance reviews, and talent development activities.
- Ability to analyze data, identify root causes, document findings, and propose practical improvement actions.
- Excellent verbal and written communication skills, including executive-level reporting and presentation capability.
- Fluent in English, written and spoken.

Who You Are (Skills / Qualifications):

Must Have Skills:

- Business Applications Service Delivery Leadership (e.g., Enterprise Application Operations (KTLO), Global Service Delivery Management, Multi-Region Operations Leadership, Application Support Governance, Service Ownership, Operational Excellence, Service Portfolio Management,



Business Continuity & Resilience Planning)
- IT Service Management (ITSM) (e.g., ITIL Framework Expertise, Incident Management, Problem Management, Change Management, Release Management, Service Level Management, Capacity & Availability Management, Major Incident Governance)
- Application Delivery & Enhancement Governance (e.g., Large Enhancement Portfolio Management, Demand Prioritization, Backlog Governance, Release Planning, Delivery Oversight, Quality Assurance Governance, Hypercare & Stabilization Management, Business Application Lifecycle Management)
- MSP & Vendor Management (e.g., Strategic Vendor Management, MSP Governance, SLA/KPI Management, Contract Performance Management, Service Review Leadership, Escalation Management, Vendor Risk Management, Productivity & Quality Oversight)
- Stakeholder & Executive Management (e.g., Executive Communication, Senior Business Relationship Management, Stakeholder Alignment, Cross-Functional Leadership, Steering Committee Participation, Executive Reporting & Dashboards, Influence Without Authority, Conflict Resolution & Negotiation)
- Governance & Operational Controls (e.g., Service Governance Frameworks, Risk Management, Compliance Management, Operational Controls, Performance Management, Continuous Improvement Programs, Root Cause Analysis, Governance Cadence Management)
- Leadership Capabilities (e.g., Global Team Leadership, Coaching & Talent Development, Matrix Organization Leadership, Organizational Change Management, Building High-Performance Teams, Strategic Planning, Prioritization & Decision Making)
- Experience in Core Platforms & Tools (e.g., ServiceNow ITSM/SPM, Power BI)

Good to Have Skills:

- Enterprise Platforms Experience (e.g., SAP, Oracle ERP, Dynamics 365, Workday, Coupa, Salesforce, Enterprise Integration Platforms)
- Experience in Transformation & Shared Services (e.g., Large-Scale Outsourcing Programs, Service Transition Management, Application Rationalization Programs, Operating Model Transformation)
- Financial & Commercial Acumen (e.g., Budget Management, Resource Planning, Cost Optimization, Business Case Development, Vendor Commercial Management, Financial Performance Reporting)
- Automation & Modernization (e.g., Application Automation, Lean / Six Sigma, Continuous Service Improvement Frameworks)
- Preferred Certifications such as, ITIL Managing Professional / Expert, PMP, PRINCE2, Lean Six Sigma Green Belt or Black Belt, Protected Agilist, COBIT Foundation, Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

What Brink’s Offers:

At Brink’s, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brink’s and its affiliates as described in the Candidate Privacy Statement.

📌 Global Business Applications Lead and Service Delivery Lead - Europe & LATAM-29820] (Hyderabad)
🏢 Talent500
📍 Hyderabad