Company: CGH Earth Experience Hotels

Location: Dasada, Gujarat

Designation: General Manager

Department: Administration

Role Overview

We are looking for an experienced and dynamic General Manager to lead the overall operations of a distinctive luxury resort in Gujarat.

The property offers a unique combination of luxury accommodation, nature, wildlife, wellness, local culture and curated guest experiences. The General Manager will be responsible for ensuring operational excellence, exceptional guest experiences, financial performance, team development and the overall positioning of the resort as a premium destination.

The ideal candidate should have strong experience in luxury resort operations, excellent commercial understanding, hands-on leadership capability and the ability to manage a remote/destination property where guest experience and operational consistency are critical.

Key Responsibilities

1. Overall Resort Operations

- Take complete responsibility for the day-to-day operations and overall performance of the resort.
- Ensure smooth coordination between all operational and support departments.
- Establish and maintain high standards of service, hospitality and operational efficiency.
- Monitor daily operations across Front Office, Housekeeping, Food & Beverage, Engineering, Security, Recreation, Wellness and other guest-facing functions.
- Ensure that all departments operate in accordance with established SOPs, policies and service standards.
- Conduct regular operational inspections and identify areas requiring immediate attention.
- Ensure proper coordination between departments to provide a seamless guest journey.
- Maintain high standards of cleanliness, presentation, ambience, safety and service throughout the property.

2. Guest Experience & Service Excellence

- Take ownership of the overall guest experience from pre-arrival to departure.
- Develop a strong service culture focused on personalised and memorable experiences.
- Personally interact with guests, particularly VIPs, repeat guests and special-interest travellers.
- Monitor guest feedback across reviews, direct feedback and other channels.
- Address guest complaints and service recovery situations promptly and professionally.
- Identify opportunities to create unique experiences around the resort's nature, wildlife, wellness and local culture.
- Ensure guest expectations are understood and consistently exceeded through appropriate service delivery.
- Drive continuous improvement in guest satisfaction and online reputation.

3. Revenue & Commercial Management

- Take responsibility for the resort's overall revenue and profitability.
- Work closely with Sales, Revenue Management and Reservations teams to maximise occupancy, ADR and RevPAR.
- Develop strategies to improve room revenue, F&B; revenue and ancillary revenue.
- Monitor business mix, source markets, occupancy trends, average room rates and booking patterns.
- Identify new revenue opportunities through experiences, activities, wellness, dining, events and other resort offerings.
- Review business performance regularly and take corrective action where required.
- Support the development of annual budgets, forecasts and business plans.
- Ensure that commercial decisions are aligned with the positioning and character of the resort.

4. Financial Management

- Prepare and manage the annual operating budget in coordination with the Finance team.
- Monitor departmental budgets and operating expenses.




- Ensure effective cost control without compromising guest experience or service quality.
- Review monthly P&L; performance and identify areas for improvement.
- Monitor payroll, food cost, beverage cost, utilities, maintenance and other major operating expenses.
- Improve operational productivity and resource utilisation.
- Ensure proper financial controls and approval processes are followed.
- Work closely with Finance to ensure accurate forecasting and financial reporting.

5. Food & Beverage Operations

- Oversee the overall performance of the resort's F&B; operations.
- Ensure consistency in food quality, service standards, hygiene and presentation.
- Monitor restaurant, in-room dining, banqueting and other F&B; operations as applicable.
- Work with the Executive Chef and F&B; leadership to develop menus and unique dining experiences.
- Monitor food and beverage cost and wastage.
- Explore opportunities for destination dining, local cuisine and curated culinary experiences.
- Ensure compliance with food safety and statutory requirements.

6. Accommodation Operations

- Ensure the highest standards of room cleanliness, maintenance and presentation.
- Monitor room readiness, housekeeping standards and preventive maintenance.
- Work closely with Front Office and Housekeeping to optimise room inventory and turnaround.
- Conduct regular inspections of guest rooms and public areas.
- Ensure all guest amenities and facilities are maintained to luxury standards.

7. People & Team Leadership

- Provide strong leadership and direction to the entire resort team.
- Build a high-performing, service-oriented and accountable team culture.
- Recruit, develop and retain talented hospitality professionals.
- Identify training and development requirements for employees.
- Conduct regular performance reviews and provide constructive feedback.
- Develop departmental succession plans and future leadership talent.
- Maintain strong employee engagement and communication.
- Ensure compliance with company HR policies and applicable labour regulations.
- Promote teamwork and cross-functional collaboration.

8. Sustainability & Responsible Tourism

- Champion responsible and sustainable tourism practices across the resort.
- Ensure operational practices are aligned with environmental and conservation objectives.
- Promote responsible use of water, energy and other resources.
- Reduce operational waste and unnecessary consumption.
- Encourage local sourcing and engagement with surrounding communities wherever appropriate.
- Support initiatives that preserve local culture, traditions, crafts and the natural environment.
- Ensure sustainability is integrated into the guest experience rather than treated only as a back-office initiative.

9. Wildlife, Nature & Guest Experiences

- Work closely with teams responsible for safaris, nature experiences and outdoor activities.
- Ensure all guest activities are professionally organised and operated with appropriate safety standards.
- Develop and maintain strong relationships with local guides, naturalists and experience partners.
- Ensure guest experiences are authentic, safe and aligned with the property's positioning.




- Identify opportunities to develop new curated experiences based on local culture, nature and destination-specific attractions.

10. Engineering & Asset Management

- Ensure the property and all operational facilities are properly maintained.
- Work closely with the Engineering team on preventive and breakdown maintenance.
- Monitor the condition of guest rooms, public areas, equipment and infrastructure.
- Ensure preventive maintenance schedules are followed.
- Monitor energy and utility consumption.
- Plan capital expenditure requirements in coordination with management.
- Ensure the property maintains an appropriate balance between maintaining its character and delivering modern guest comfort.

11. Sales, Marketing & Market Development

- Work closely with Sales & Marketing to strengthen the resort's market positioning.
- Identify opportunities in domestic and international leisure markets.
- Develop relationships with travel agents, tour operators, DMCs, corporate partners and other relevant stakeholders.
- Support promotional campaigns and destination marketing initiatives.
- Participate in trade shows, industry events and networking opportunities when required.
- Build strong relationships with key travel and hospitality partners.
- Represent the resort at appropriate industry forums.

12. Reputation Management

- Monitor guest reviews and online reputation across relevant platforms.
- Ensure timely responses to guest feedback in coordination with the appropriate team.
- Analyse recurring feedback and implement corrective measures.
- Maintain consistency between the resort's brand promise and actual guest experience.
- Encourage a culture where every guest interaction contributes positively to the resort's reputation.

13. Compliance, Safety & Risk Management

- Ensure compliance with all applicable statutory and regulatory requirements.
- Maintain high standards of guest and employee safety.
- Ensure appropriate fire and life-safety systems and procedures are implemented.
- Conduct regular safety inspections and drills.
- Ensure proper security arrangements across the property.
- Maintain emergency response and business-continuity procedures.
- Ensure relevant licences, permits, insurance and statutory documentation are maintained.
- Manage operational risks proactively.

14. Vendor & Stakeholder Management

- Develop and maintain qualified relationships with key suppliers and service providers.
- Ensure vendor performance meets required quality and service standards.
- Negotiate effectively with vendors where required.
- Monitor procurement efficiency and cost effectiveness.

15. Strategic Planning

- Develop short-term and long-term operational strategies for the resort.
- Identify opportunities for business growth, new experiences and revenue generation.
- Analyse market trends and competitor positioning.
- Develop initiatives to strengthen occupancy during shoulder and low seasons.
- Support management in strategic decisions relating to the property.
- Ensure the resort remains competitive while retaining its unique identity and guest proposition.

Candidate Profile

Education

- Bachelor's degree in Hotel Management, Hospitality Management, Business Administration or a related field.

Experience

- 12–18 years of relevant experience in the hospitality industry.
- Minimum 4–5 years in a senior leadership role, preferably as General Manager / Resort Manager / Hotel Manager.
- Strong experience in luxury resorts, boutique resorts, experiential hospitality or destination properties.

📌 General Manager (Dasada)
🏢 CGH Earth
📍 Dasada