We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

BASF Overview

BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2025, BASF had 2,455 employees in India with 8 production sites and 45 offices throughout the country.

The Innovation Campus

Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2025, BASF registered sales of approximately €2.2 billion to customers in India. Further information is available on www.basf.com/in

About The Role

We are seeking a highly motivated and experienced Order-to-Cash Trainer / Subject Matter Expert (SME) to support knowledge transition and capability development within our Order-to-Cash team. The incumbent will receive process handovers from the sending location, capture and validate process knowledge, and deliver structured training to colleagues at the receiving entity. The role requires strong end-to-end Order-to-Cash knowledge, hands-on SAP experience, and excellent communication, facilitation, and presentation skills.

The ideal candidate will serve as the bridge between the sending and receiving locations, ensuring seamless knowledge transfer, consistent process documentation, learner readiness, and sustainable capability development within the receiving entity.

What's In It For You

- Be part of building BASF's new Global Hub in India, a flagship transformation initiative
- Work with a globally integrated team spanning Finance and HR functions
- Competitive compensation, benefits, and structured career pathways
- Access to BASF's world-class learning & development programs
- Inclusive, diverse, and collaborative work culture
- Hybrid work model (mix of on-site and remote)

Key Responsibilities

Knowledge Transfer & Transition Management

- Individual contributor who acts as the primary point of contact for process transition from colleagues at the sending location.
- Design and deliver structured classroom, virtual, and on-the-job training for receiving entity.
- Translate Order-to-Cash processes for accounts receivable, dispute and collection processes and SAP concepts into clear,



practical learning content for varied audiences.
- Build sustainable process capability through robust documentation, knowledge validation, coaching, and post-training support.
- Participate in transition sessions, process walkthroughs, and knowledge transfer activities.
- Ensure smooth and effective handover of responsibilities to the receiving team.
- Conduct knowledge assessments, reverse knowledge-transfer sessions, readiness checks, and hypercare support to confirm that receiving-entity colleagues can perform activities independently.
- Identify process variations, controls, dependencies, risks, and escalation paths during transition and incorporate them into training and process documentation.
- Develop a detailed understanding of the end-to-end process from customer master data and order entry through billing, receivables, cash application, collections, dispute resolution, accounts receivable process and reporting.

Training & Capability Development

- Leverage SAP knowledge to train users on Order-to-Cash transactions, controls, reporting, and end-to-end process activities.
- Design, develop, and deliver functional training programs for Order-to-Cash processes.
- Conduct classroom, virtual, and on-the-job training sessions for new and existing team members.
- Prepare training materials, user guides, process maps, and job aids.
- Assess trainee understanding through evaluations, assessments, and feedback sessions.
- Identify knowledge gaps and recommend development plans to improve team capabilities.
- Proven ability to conduct knowledge transfer, facilitate training, create process documentation, and assess learner readiness.

Stakeholder Management

- Collaborate effectively with global teams, particularly sending locations, to ensure successful transition outcomes.
- Build strong working relationships with cross-functional teams and business partners.
- Communicate complex process concepts clearly to diverse audiences.
- Ability to collaborate effectively across cultures and time zones, including flexibility to coordinate with colleagues from sending location during the transition period.





Minimum Qualifications

- Bachelor’s degree in Finance, Accounting, Commerce, Business Administration, Supply Chain, or a related discipline; a relevant professional qualification is an advantage.
- 8-10 years of relevant industry experience in Order-to-Cash, accounts receivable, billing, credit management, collections, cash application, dispute management, or a shared-services environment.
- Demonstrated subject matter expertise across the Order-to-Cash cycle, including customer master data, order processing, credit management, billing and invoicing, accounts receivable, cash application, collections, dispute and deduction management, account reconciliation, period-end activities, reporting, and internal controls.
- Excellent written and verbal communication, presentation, facilitation, interpersonal, and stakeholder-management skills.
- Experience working in MNC and Captive GCC experience is preferred

Technical Skills

- Hands-on experience with SAP ERP (ECC and/or S/4HANA), including Order-to-Cash, Sales and Distribution, accounts receivable, billing, credit management, collections, cash application, and reporting processes, with the ability to explain transactions and system activities to end users.
- Working knowledge of customer master data, sales order processing, billing and invoicing, credit management, accounts receivable, collections, cash application, dispute management, account reconciliation, and operational reporting.
- Proficiency in Microsoft Excel, PowerPoint, and reporting tools.

About BASF

At BASF, we believe that great chemistry starts with great people. We foster a workplace where curiosity is encouraged, diverse perspectives are valued, and every employee is empowered to make a meaningful impact. Our culture is built on trust, collaboration, and a shared commitment to continuous growth - both for the business and for the individuals within it.

At BASF, your development never stands still. Employees have access to structured learning pathways, international exposure, and cross-functional mobility across a truly global organization. We are committed to inclusion and equal opportunity, and we actively invest in the wellbeing, development, and long-term growth opportunities of our people.

Whether you are early in your career or bringing deep expertise, BASF offers the scale of a world-leading company with the sense of purpose and community that makes it a place where people genuinely thrive.

📌 GB/G Order-to-Cash Trainer / Subject Matter Expert (SME) (Hyderabad)
🏢 Basf
📍 Hyderabad