Key Responsibilities

- Answer all incoming telephone calls promptly and professionally.

- Handle guest calls and provide accurate information regarding hotel facilities, services, and operating hours.

- Connect calls to guest rooms, departments, and concerned employees as required.

- Handle wake-up calls and ensure they are provided accurately and on time.

- Take and relay messages for guests and employees.

- Maintain confidentiality of guest information and telephone communications.

- Handle emergency calls and immediately inform the concerned department or management.

- Maintain proper records of important calls, messages, and wake-up calls.

- Assist guests with telephone-related requests and resolve basic queries courteously.

- Coordinate with Front Office, Housekeeping, Engineering, Security,



and other departments whenever required.

- Monitor and respond to internal communication requirements.

- Follow hotel standards, telephone etiquette, and Front Office SOPs.

- Report any telephone system issues to the concerned department immediately.

- Maintain a professional and pleasant tone while communicating with guests and colleagues.

- Perform any other duties assigned by the Front Office Manager or management.

Pay: ₹16,000.00 - ₹20,000.00 per month

Perks

- Food provided

- Health insurance

- Provident Fund

Work Location: In person

📌 Front Office Telephone Operator (Muthukadu)
🏢 MGM Muthu Hotels
📍 Muthukadu