Company Description Espire Hospitality Group is part of Espire Group, one of India’s most progressive private enterprises with a diversified presence in hospitality, IT solutions, education, and infrastructure. The group owns and operates a unique portfolio of properties, including the renowned Six Senses Fort Barwara luxury resort in Ranthambore.

Espire

Hospitality also manages the established mid-market resort chain “Country Inn Hotels and Resorts,” with locations such as Jim Corbett and Bhimtal and an ambitious expansion plan across India. In 2022, the group is launching ZANA Luxury Escapes, a collection of boutique luxury resorts in leisure destinations, focused on exceptional guest experiences and high-end hospitality. Team members join a growing organization that values professionalism, service excellence, and long-term career development.

Role Description The Front Office Receptionist is a full-time, on-site role based in Dehradun, responsible for delivering a welcoming and efficient first point of contact for guests and visitors. Daily tasks include greeting guests, managing check-in and check-out processes, answering phone calls, responding to inquiries, and coordinating with other departments to ensure smooth operations. The role involves handling front desk correspondence, maintaining guest records, managing reservations, and assisting with billing or payment-related queries in a professional manner.





The receptionist will also address guest requests and complaints promptly, provide accurate information about services and local attractions, and maintain a neat, organized front office environment. The position requires adherence to company policies and hospitality standards, as well as consistent, service-oriented communication with guests and team members.

Qualifications

- Strong front office and receptionist duties skills, including guest check-in/check-out, reservations handling, and lobby management.
- Excellent customer service capabilities, with a focus on hospitality, guest satisfaction, and problem resolution.
- Professional phone etiquette and communication skills for managing calls, inquiries, and follow-ups.
- Ability to work in a fast-paced environment, prioritize tasks, and maintain attention to detail.
- Proficiency with basic computer applications and front office or hotel management systems is preferred.
- Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams.
- Prior experience in front office, reception, or hospitality operations is an advantage.
- Minimum high school diploma; a certificate or degree in hospitality management or a related field is beneficial.
- Willingness to work flexible schedule, including weekends and holidays, as required by hotel operations.

📌 Front Office Receptionist (Gurugram)
🏢 Espire Hospitality Group
📍 Gurugram