We are looking for a responsible and customer-friendly Receptionist / Front Office Executive who can stay at the resort and independently manage day-to-day front office and guest-related activities.
Key Responsibilities:
- Handle guest check-in and check-out.
- Attend calls, WhatsApp enquiries and guest queries.
- Manage room bookings, reservations and guest records.
- Coordinate with housekeeping, kitchen and other resort staff.
- Handle guest requests, complaints and ensure proper resolution.
- Maintain daily occupancy, booking and reception records.
- Coordinate food requirements and guest arrangements.
- Assist in managing resort activities and guest experiences.
- Handle basic cash/billing-related activities and daily reporting.
- Ensure the reception and guest areas are properly managed.
- Coordinate with management regarding daily resort operations.
- Take responsibility for smooth day-to-day guest handling when management is not present.
Requirements:
- 1–3 years of experience in a hotel/resort/front office role preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Hindi and English communication required.
- Must be responsible, trustworthy and comfortable working independently.
- Candidate should be willing to stay at the resort.
Advantages:
- Accommodation provided by the company
- Food provided by the company
- Opportunity to take responsibility for overall resort guest operations.