A.

Patient

Registration and Reception

- Welcome patients, attendants and visitors courteously and professionally.

- Register new and follow-up patients in the Hospital Information System (HIS) or designated registration system.

- Collect and verify patient details, including name, age, gender, contact number and address.

- Generate patient registration numbers and OPD cards.

- Guide patients to the respective OPD, diagnostic departments, wards and other hospital facilities.

- Maintain accurate patient registration records and ensure confidentiality.

B. Appointment and OPD Management

- Schedule, confirm and reschedule appointments with doctors.

- Maintain daily OPD appointment registers and doctor availability schedules.

- Coordinate with doctors, nurses and the OPD coordinator regarding patient flow.

- Inform patients about appointment timings, waiting periods and consultation procedures.

- Assist in managing patient queues and prioritise emergency cases by immediately informing the clinical team.

C. Telephone and Enquiry Management

- Answer incoming telephone calls promptly and professionally.

- Provide accurate information about hospital services, doctors, OPD timings and diagnostic facilities.

- Transfer calls to the appropriate departments or staff members.

- Record messages and ensure timely communication to the concerned personnel.

- Handle patient and visitor enquiries politely and escalate complaints to the appropriate authority.

D. Billing and Cash Coordination

- Coordinate with the billing and accounts department for OPD registration and service charges.

- Guide patients regarding consultation fees,



diagnostic charges and payment procedures.

- Issue receipts and maintain records of payments if authorised.

- Ensure that all transactions are properly documented and handed over to the accounts department.

- Report any billing discrepancies or payment-related complaints to the supervisor.

E.

Patient

Relations and Customer Service

- Maintain a patient-friendly and professional attitude at all times.

- Assist elderly patients, persons with disabilities and patients requiring special assistance.

- Respond to patient grievances promptly and courteously.

- Coordinate with the concerned departments to resolve patient-related issues.

- Maintain patient satisfaction through effective communication and service coordination.

F. Documentation and Record Management

- Maintain OPD registers, appointment records, visitor registers and enquiry registers.

- Ensure proper filing and safe custody of patient-related documents.

- Maintain daily reports of patient registrations, appointments and enquiries.

- Ensure that patient information is not disclosed to unauthorised persons.

- Support hospital administration during audits, inspections and accreditation activities.

G.

Front Office

Maintenance

- Ensure that the reception area is clean,



organised and presentable.

- Maintain adequate availability of registration forms, stationery and patient information materials.

- Display updated doctor schedules, hospital service information and patient guidance notices.

- Coordinate with housekeeping and security to maintain a protected and orderly reception area.

- Ensure proper handover of pending work to the next shift.

H. Emergency and Patient Safety

- Immediately inform the nursing and emergency teams about patients requiring urgent medical attention.

- Never delay emergency care for registration or payment formalities.

- Assist in directing patients and attendants to the emergency department.

- Follow hospital policies for patient identification, confidentiality and safety.

- Report any incident, complaint or unusual occurrence to the immediate supervisor.

1. Authority and Limitations

The Front Office Executive is authorised to:

- Register patients and schedule appointments.

- Provide approved information about hospital services.

- Issue receipts and collect payments only if formally authorised.

- Coordinate with hospital departments for patient services.

The Front Office Executive shall not:

- Provide medical advice or interpret diagnostic reports.

- Change doctors' schedules without approval.

- Offer unauthorised discounts or waive hospital charges.

- Disclose confidential patient information.

- Make clinical decisions or independently handle medical emergencies.

Pay: ₹8,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Front Office Receptionist (Cuttack)
🏢 Welfare Nursing Home and Diagnostic Research Centre
📍 Cuttack