Company Description The Sky Imperial Hotels & Resorts is a well-established hospitality brand known for delivering exceptional accommodation experiences across key destinations, including Dwarka, Nathdwara, Indore, Kumbhalgarh, Rajkot, Vadodara, Ranthambhore, Udaipur, and Jaisalmer. The group offers a range of luxury and standard stays designed to meet the diverse preferences of leisure and business travelers.

Each property blends contemporary design with the cultural heritage of its location, featuring thoughtfully appointed rooms, quality amenities, and diverse dining options.

The Sky

Imperial focuses on creating memorable stays through personalized service, curated local experiences, and well-organized events and conferences. Team members are encouraged to contribute to a welcoming environment where every guest is treated with care, respect, and genuine warmth.

Role Description The Front Office Associate is a full-time, on-site role based in Bengaluru South. This position is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth and courteous front desk experience.

Daily tasks include handling reservations and inquiries, answering phone calls and emails, coordinating with housekeeping and other departments, and maintaining accurate records in the property management system. The role involves processing payments, addressing guest requests and concerns promptly,



and providing information about hotel services and local attractions.

The Front Office

Associate is expected to maintain a professional appearance, uphold brand standards, and support a positive, guest-centered atmosphere in the lobby and reception area.

Qualifications

- Strong customer service and guest relations skills, with the ability to handle inquiries, feedback, and complaints calmly and professionally.
- Proficiency in front office operations, including check-in/check-out, reservations handling, and basic cash and billing procedures.
- Effective communication skills in English and local languages, with clear verbal and written abilities for interacting with guests and colleagues.
- Comfort using computers and property management or reservation systems, along with basic MS Office or similar tools.
- Organizational and time-management skills to manage multiple tasks, prioritize guest needs, and maintain accurate records.
- Ability to work in rotating shifts, including weekends and holidays, and collaborate positively within a diverse team.
- Prior experience in hotel front office or hospitality customer service is preferred but not mandatory; fresh graduates with strong interpersonal skills are encouraged to apply.
- Diploma or degree in hospitality management, tourism, business administration, or a related field is an added advantage.

📌 Front Office Associate (Bengaluru)
🏢 THE SKY IMPERIAL HOTELS u0026 RESORTS
📍 Bengaluru