- Welcome and greet guests/customers in a friendly and professional manner.

- Handle check-in and check-out procedures for hotel guests.

- Manage room reservations, cancellations, and guest requests.

- Answer telephone calls, emails, and general inquiries.

- Provide information about hotel facilities, services, local attractions, and policies.

- Maintain accurate guest records and update information in the hotel system.

- Handle cash, credit-card payments, invoices, and billing when required.

- Respond to guest complaints and resolve issues professionally or escalate them to the appropriate manager.

- Coordinate with Housekeeping, Food & Beverage, Maintenance, Security, and other departments to meet guest requirements.





- Monitor room availability and communicate room status with the concerned departments.

- Maintain the cleanliness, organization, and skilled appearance of the front desk.

- Prepare daily reports, shift handover notes, and other required documents.

- Follow company/hotel policies, safety procedures, and security standards.

- Maintain guest confidentiality and handle personal information responsibly.

- Assist guests with luggage, transportation, wake-up calls, and other services when required.

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Flexible schedule

- Food provided

Work Location: In person

📌 Front Office Associate (Mussoorie)
🏢 Novello Globe Hotels
📍 Mussoorie