- Welcome and greet guests in a friendly and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Manage room reservations, cancellations, and guest inquiries.
- Answer telephone calls, emails, and guest requests promptly.
- Provide information about hotel facilities, services, room rates, and local attractions.
- Maintain accurate guest records and front-office documentation.
- Coordinate with Housekeeping, F&B;, Maintenance, and other departments.
- Handle guest complaints and requests professionally.
- Manage cash, billing, and payment procedures as required.
- Ensure the reception/front desk area is clean and well organized.
- Follow hotel standards, policies,
and guest-service procedures.
Requirements:
- Previous hotel/front-office experience preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel software/PMS is an advantage.
- Positive grooming and professional appearance.
- Ability to work in shifts, including weekends and holidays.
- Friendly, confident, and customer-focused attitude.
Qualification: Any degree / Diploma in Hotel Management or related field preferred. Experience: Freshers with good communication skills may also apply.