Breeze Rehab and Hospitals is looking for a responsible and organized Front Office Executive – Floor Operations & Billing to manage day-to-day front office activities, patient coordination, billing operations, and floor-level administrative activities.

The candidate will act as an important coordination point between patients, attendants, doctors, therapists, nursing staff, billing, pharmacy, administration, and management to ensure smooth and efficient patient-care operations.

The role requires excellent communication, attention to detail, basic computer and billing knowledge, and the ability to coordinate multiple activities in a busy rehabilitation setting.

Key Responsibilities1. Front Office Operations

- Manage reception and front desk operations professionally.
- Attend telephone calls, enquiries, appointments, and patient/attendant queries.
- Handle patient registration, admission, discharge, and transfer-related coordination.
- Maintain accurate patient and attendant information.
- Coordinate appointments with doctors, therapists, and other departments.
- Guide patients and attendants regarding centre procedures, services, visiting hours, and facilities.
- Maintain proper front office registers, records, and documentation.
- Ensure a professional, clean, organized, and patient-friendly reception area.
- Coordinate with relevant departments for timely resolution of patient concerns.

1. Billing & Cashier Operations

- Prepare and process patient bills accurately.
- Generate daily, interim, and final bills as applicable.
- Ensure accurate entry of room charges, therapy charges, consultation charges, nursing services, procedures, investigations, and other applicable services.
- Coordinate with nursing, therapy, pharmacy, and other departments to ensure all billable services are captured.
- Verify billing entries before generating final bills.




- Collect payments through approved modes and provide receipts.
- Maintain proper records of cash, card, UPI, and other collections.
- Perform daily cash reconciliation and report discrepancies immediately.
- Coordinate with accounts/administration regarding outstanding payments and billing issues.
- Assist with insurance, TPA, corporate, or third-party billing documentation where applicable.
- Maintain confidentiality of patient financial and personal information.

1. Floor Operations

- Coordinate day-to-day operational activities on the patient floors.
- Ensure smooth communication between front office, nursing, therapy, housekeeping, pharmacy, and administration.
- Monitor patient movement, room allocation, transfers, and discharge coordination.
- Coordinate room readiness with housekeeping and nursing teams.
- Monitor basic floor requirements and escalate shortages or operational issues to the concerned department.
- Follow up on patient and attendant requests and ensure timely communication.
- Coordinate with housekeeping regarding cleanliness and room readiness.
- Report maintenance, electrical, plumbing, safety, or facility-related issues to administration.
- Assist in maintaining discipline and smooth workflow within the assigned floor.
- Ensure that operational issues affecting patient care are promptly escalated.

1. Patient & Attendant Coordination

- Maintain courteous and professional communication with patients and attendants.




- Address routine queries and complaints within the scope of responsibility.
- Escalate clinical, financial, or serious complaints to the appropriate authority.
- Coordinate with doctors, nurses, therapists, and management for patient-related requirements.
- Provide appropriate information regarding appointments, billing, discharge, and centre procedures.
- Support patients and attendants during admission and discharge processes.

1. Admission & Discharge Coordination

- Coordinate patient admissions with the concerned departments.
- Verify required admission documentation.
- Coordinate room/bed allocation with the nursing and administration teams.
- Ensure required forms and records are completed.
- Coordinate discharge billing and clearance.
- Ensure all departmental charges are incorporated before final billing.
- Coordinate with nursing, pharmacy, therapy, and accounts for discharge clearance.
- Maintain proper admission and discharge records.

1. Documentation & Reporting

- Maintain daily front office and floor operation reports.
- Maintain admission, discharge, transfer, appointment, and billing records.
- Prepare daily collection and billing summaries as required.
- Maintain handover records between shifts.
- Report operational issues, patient complaints, billing discrepancies, and unresolved matters to the reporting manager.
- Ensure all records are updated accurately and on time.

Coordination Responsibilities The Front Office Executive will regularly coordinate with:
- Centre Head
- Administration
- Nursing Department
- Doctors
- Physiotherapy Department
- Occupational Therapy Department
- Speech Therapy Department
- Pharmacy
- Housekeeping
- Maintenance
- Accounts & Finance
- Patients and Attendants

Pay: ₹8,869.29 - ₹20,172.38 per month

Benefits

- Flexible schedule

Work Location: In person

📌 Front Desk Receptionist (Manikonda Jagir)
🏢 BREEZE MULTIDISCIPLINARY REHABILITATION CENTRE
📍 Manikonda Jagir