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Join the Bellator Media Pvt Ltd team as a Full Time Front Desk (Receptionist) on Erekrut, specializing in Front Desk (Receptionist) in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

About FitClub

FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.

We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.

Key Responsibilities

- Front Desk Operations:

- Greet members and guests warmly, ensuring a positive first impression.
- Manage check-ins, provide information about services, and enforce facility policies.

2. Membership Assistance:

- Address inquiries about memberships, programs, and promotions.
- Support new member sign-ups, renewals, and account management.

3. Customer Support:

- Handle client questions, concerns, and complaints professionally and efficiently.
- Escalate issues to relevant team members when necessary.

4. Facility Management:

- Maintain a clean and organized reception area.
- Ensure promotional materials and supplies are readily available.

5. Appointment Scheduling:





- Assist members in booking personal training sessions, classes, or other services.

6. Payment Processing:

- Process membership payments and manage billing inquiries.
- Update account information as needed.

7. Sales Coordination:

- Connect potential members with the sales team to discuss membership options.
- Support lead generation by sharing insights about member inquiries and interests.

8. Promotions and Upselling:

- Inform members about special offers, events, and services.
- Encourage upselling opportunities to enhance the client experience.

9. Client Engagement:

- Build relationships with members to encourage loyalty and retention.
- Provide personalized support and assistance as needed.

10. Team Collaboration:

- Work closely with sales, fitness trainers, and other departments to ensure exceptional service.

Skills & Qualifications

- Exceptional communication and interpersonal skills.
- Professional demeanor with a customer-focused attitude.
- Experience in customer service or hospitality is a plus.
- Strong organizational and multitasking abilities.
- Proficiency in administrative tasks and payment systems.
- A passion for health and fitness is highly valued.

Benefits

- Market-competitive salary with performance-based incentives.
- Career development opportunities in the fitness industry.
- Be part of a dynamic, health-conscious team at our new branch.

Salary ; 20k-30k

Experience : min 1 yr

Designation

Front Desk (Receptionist)

Key Skills

Appointment ManagementAppointment SchedulingClient EngagementCustomer AssistantCustomer CareCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer SupportFacility Management

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Front Desk (Receptionist) (Gurugram)
🏢 Bellator Media
📍 Gurugram