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The First Line Manager at iReact Cloud Consultant Pvt. Ltd. will be responsible for overseeing a team of cloud consultants and technicians to ensure the successful deployment and maintenance of cloud solutions for clients. This role involves managing day-to-day operations, delegating tasks, providing support and guidance to team members, and working closely with project managers and senior management to meet project deadlines and deliver high-quality services.

The ideal candidate will have solid leadership skills, experience in cloud computing, and a proven track record in project management. Excellent communication, problem-solving, and organizational abilities are essential for success in this position.

- Lead and manage a team of support engineers to deliver exceptional customer service and technical support

- Ensure team meets or exceeds key performance indicators and service level agreements
- Provide coaching, mentoring, and development opportunities for team members




- Collaborate with other departments to prioritize and address customer escalations and issues
- Monitor team performance and provide regular feedback to support continuous improvement
- Conduct performance evaluations and address any performance concerns or discrepancies
- Implement and enforce company policies and procedures to ensure consistency and efficiency
- Oversee scheduling and allocation of resources to ensure coverage during peak times
- Communicate effectively with both team members and upper management to provide updates and insights
- Stay current on industry trends and technology to provide informed guidance and support

Designation

First Line Manager

Key Skills

Employee EngagementJIRAKnowledge of Salesforce CRMSalesforce CRM

Industry

IT Services and consulting

Functional Area

Training & Assessment

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 First Line Manager (Ajmer)
🏢 Ireact Cloud Consultant
📍 Ajmer