- Handle student enquiries and prospective leads through calls, WhatsApp, chats, meetings and walk-ins.
- Conduct career counselling, course counselling and admission counselling.
- Understand student profiles, career goals and requirements and recommend suitable programs.
- Explain course details, fees, eligibility, certifications and career opportunities.
- Handle queries, objections and concerns professionally.
- Manage lead follow-ups and conversions throughout the counselling process.
- Maintain accurate lead records and follow-ups in CRM.
- Build strong relationships with prospective students.
- Handle complex counselling cases independently.
- Guide and support Junior Counsellors when required.
Preferred candidate profile
- 25 years of experience in Admission Counselling / Career Counselling / Education Counselling / EdTech / Education Sales / Inside Sales.
- Excellent communication and interpersonal skills.
- Strong counselling, convincing and objection-handling abilities.
- Confident, presentable and professional.
- Robust active listening and customer-centric approach.
- Experience with lead management, follow-ups and CRM.
- Ability to independently manage counselling conversations and qualified leads.