Key Responsibilities:
Provide first-level support for hardware, software, and business applications
Assist users in resolving application-related issues (login errors, system bugs, access issues, etc.)
Support ongoing IT and business projects by coordinating with internal teams and vendors
Monitor application performance and escalate issues to the relevant teams
Assist in user onboarding, including system access, email setup, and tool configuration
Maintain and update records of issues, resolutions, and system changes
Support testing activities (UAT), bug tracking, and basic documentation during project implementation
Coordinate with developers/technical teams for issue resolution and enhancements
Ensure timely closure of tickets and adherence to defined SLAs
Assist in maintaining IT inventory and basic infrastructure support when required
Key Skills & Competencies:
Basic understanding of IT systems, applications, and databases
Familiarity with MS Excel and reporting basics
Strong problem-solving and analytical thinking
Valuable communication skills (verbal & written)
Ability to coordinate with cross-functional teams
Willingness to learn application workflows and business processes
Basic knowledge of SQL, APIs, or ticketing tools (added advantage)
Key Responsibilities:
Key Responsibilities:
Provide first-level support for hardware, software, and business applications
Assist users in resolving application-related issues (login errors, system bugs, access issues, etc.)
Support ongoing IT and business projects by coordinating with internal teams and vendors
Monitor application performance and escalate issues to the relevant teams
Assist in user onboarding, including system access, email setup, and tool configuration
Maintain and update records of issues, resolutions, and system changes
Support testing activities (UAT), bug tracking, and basic documentation during project implementation
Coordinate with developers/technical teams for issue resolution and enhancements
Ensure timely closure of tickets and adherence to defined SLAs
Assist in maintaining IT inventory and basic infrastructure support when required
Key Skills & Competencies:
Basic understanding of IT systems, applications, and databases
Familiarity with MS Excel and reporting basics
Strong problem-solving and analytical thinking
Good communication skills (verbal & written)
Ability to coordinate with cross-functional teams
Willingness to learn application workflows and business processes
Basic knowledge of SQL, APIs, or ticketing tools (added advantage)
📌 Executive (Mumbai)
🏢 Sboss
📍 Mumbai