: Executive Operations Support

Location: Pune

Shift Timing: 9:30 AM to 6 PM

Responsibilities:

1. Collect data from multiple sources and organize it for analysis.
2. Analyse data to generate reports and dashboards that provide actionable insights.
3. Utilize Excel skills such as VLOOKUP, HLOOKUP, PivotTables for data analysis.
4. Develop and maintain automated reports to ensure data accuracy and consistency.
5. Document data collection processes and maintain comprehensive records.
6. Monitor incident portals and promptly address reported issues to mitigate impact.
7. Communicate any discrepancies or gaps in data to stakeholders promptly, especially if the data provider is unavailable.
8. Implement and oversee maker and checker processes to ensure deliverables meet quality standards.
9. Highlight and communicate impact in case of any delivery failures observed during the shift,



maintain end-to-end visibility for all stakeholders and internal teams.
10. Monitor daily data loads and validate the accuracy of the data.

Requirements:

1. Bachelor’s degree in a relevant field.
2. Proven experience in data collection, analysis, and reporting.
3. Advanced proficiency in Microsoft Excel (VLOOKUP, HLOOKUP, PivotTables) and other analytical tools.
4. Robust analytical and problem-solving skills with attention to detail.
5. Excellent communication and documentation skills.
6. Ability to work independently and as part of a team in a fast-paced environment.
7. Prior experience with incident management and ensuring timely issue resolution is preferred.
8. Flexibility to work night shifts and rotational schedules as required.

📌 Executive Operations Support (Pune)
🏢 SMILE AUTOMATION
📍 Pune