Providing 1st level support on client projects, including
Identification of parties to call/follow-up
Voice calls
Update notes in case management system
Creation of reports as per client’s specifications
Responsibilities
Common Function
- Achieve individual productivity and quality goals
- Participate in training initiatives to develop knowledge
- Integrate procedural changes into daily routine
- Support other team members in meeting service expectations
- Adhere to Company policies and procedures
Qualifications
A graduate from a reputed university (minimum). 6 to 12 months of experience, preferably in call center in a reputed BPO/LPO.
Record Retrieval background preferred
📌 Executive (Noida)
🏢 EXL
📍 Noida
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