Purpose of the Role

To be responsible for analysis & auditing all categories of Warranty/ AMC/ FMS claims and Conducting audits at Channel Partner (Dealers) locations.

The Job requires travelling to different locations ~15-20 days in a month

Job Responsibility

Warranty/ Spare Parts/ AMC Claim settlement (Domestic)

1. Scrutinizing the settled claims for correctness & trends for identifying set-ups for audits.
2. Highlighting the major observations and glitches in the claims to the concerned teams; TMLBSL, SSH, CSM, Channel Partner & process owners on case-to-case basis
3. Guiding/Training Channel Partner for identifying the correct field codes, make codes, pay-out discrepancies; Material / labour value incorrectness.

Handling implications due to introduction of Service Tax

1. Handling the claim transmission errors/observations through data analysis by understanding the error and communicating/guiding the channel partners regarding the same
2. Guiding the dealers about the implications and the change process because of G.S.T. regulatory norms.
3. Analysing the dump of customer / vendor financial accounts & identifying the problem area and taking up for resolution.

Audit Activities

1. Conducting the audits on Warranty/ AMC/FMS/ FSB process and claim settlement issues.
2. Taking up with concerned Channel Partners for discrepancy / process non adherence.
3. Taking up with SHQ & IT system teams for plugging gaps/ BRD for redesign & system locks.

Other Activities

1. To participate in SHQ meetings held with TMLBSL , CRM , IT Teams for revamping the AMC/FMS & Free Service system
2. To resolve the Channel Partners issues related to AMC/FMS & Free service matters referred by Tata Connect Teams

Stakeholder Profiles & Nature of Interactions

Internal -TMLBSL Delivery,



TML AMC/ Warranty team

External -With CV Regional Managers and Dealer

Desired Candidate Profile

1. Functional Knowledge of Skills (Must Have) -Knowledge of Warranty/ AMC/ FMS/ FSB claim settlement process. Field knowledge at dealer workshops will be an added advantage.
2. Leadership Behavior –

- Accountability: Take responsibility for audit outcomes and follow through on recommendations. Identify and address audit risks proactively.
- Technical Expertise: Maintain and develop strong auditing and analytical skills and knowledge.
- Clear Communication: Effectively convey audit findings and recommendations.

1. Educational Qualification -Engineering / Diploma in Automobile / Mechanical /ICWA
2. Language Proficiency -English & Hindi
3. Experience Required -4-5 years in field of AMC/Warranty claim settlement, Data analysis / Audit

Skills & Competencies

- Knowledge of Automobile parts

- Knowledge of SAP , CRMDMS systems

Tata Motors is an Equal Prospect Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group,



Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS), a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 Executive - AMC/Warranty Audit (60006657) (Pune)
🏢 TataMotors
📍 Pune