At Confido Health, we enable US-based clinics and hospitals to maximize their productivity and provide the best patient care by automating all their administrative tasks centered around patient communication. Our core SaaS product offering is incomplete without the necessary link between the client’s existing software (EHR/EMR system) and our product, a gap that is filled by the EHR Operations Coordinator role. As part of the product team, this role is instrumental to deliver the value proposition to our clients and their patients.
Read more about Confido Health www. confido.health
What are the expectations for this role?
- Graduated from any discipline.
- Familiarity with EHR/EMR systems and US Healthcare Landscape
- Fluency in English along with good comprehension/writing skills.
- Proficiency in Microsoft Excel.
- Excellent computer skills with good typing speed, quick to pick up new technology, software, and new skills.
- Attention to detail and focus on excellence in execution.
- Passion about healthcare and helping people.
What would your day job involve?
- Execute appointment scheduling tasks inside US healthcare EHR systems
Review AI-generated instructions and accurately create, update, reschedule,
or cancel patient appointments in EHR/Practice Management software.
- Verify details and follow step-by-step SOPs
Check patient information, appointment type, provider availability, and timing, and strictly follow documented workflows to ensure accuracy and consistency.
- Meet turnaround time and quality targets
Work in a queue-based system with clear SLAs (typically within 1–2 hours) while maintaining high accuracy and low rework rates.
- Flag and escalate exceptions
Identify unclear, conflicting, or high-risk cases and escalate them promptly instead of making assumptions or manual decisions.
- Use internal tools and dashboards to track work
Update task status, add notes, and document actions taken so work is auditable, trackable, and compliant with healthcare standards.
Pay: ₹252,000.00 - ₹300,000.00 per year
Perks
- Health insurance
- Work from home
Education:
- Diploma (Preferred)
Experience:
- Microsoft Office: 1 year (Required)
- US Healthcare: 1 year (Required)
- EHR/EMR systems: 1 year (Required)
- work: 1 year (Preferred)
Language:
- English (Required)
Shift availability:
- Overnight Shift (Required)
Work Location: Remote
📌 EHR Operations Associate (India)
🏢 Confido Health
📍 India
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