Key Responsibilities

- Oversee front office, guest services, and shift operations to ensure seamless guest experiences

- Supervise and guide front desk, bell desk, concierge, and other shift staff

- Handle VIP arrivals, group check-ins, and special guest requests

- Resolve guest complaints and escalations with empathy, and follow up to ensure satisfaction

- Coordinate with housekeeping, F&B;, maintenance, and security to keep the property running smoothly

- Monitor room inventory, occupancy, and rate integrity, and manage overbookings and walk-ins

- Review shift reports, cash handling, and night audit accuracy

- Ensure compliance with SOPs, brand standards, and statutory requirements (including Form C and guest ID verification)





- Handle emergencies such as medical incidents, fire alarms, and power outages, following safety protocols

- Conduct shift briefings, assign duties, and maintain a detailed log book and handover

- Drive upselling of rooms, packages, and services to support revenue targets

- Train and coach team members, and support performance evaluations

- Conduct regular property rounds to check cleanliness, maintenance, and guest areas

Advantages

- Food provided

- Health insurance

- Leave encashment

- Paid time off

- Provident Fund

Work Location: In person

📌 Duty Manager (Andheri)
🏢 Aralia Hotels
📍 Andheri