A. ANBP Issuance & Product Mix Management

- Manage complete issuance lifecycle across Term, Savings, and Pension products.
- Track login-to-issuance movement, reduce TAT breaches, and follow up with all stakeholders.
- Work closely with underwriting, RCU, QC & Ops teams to resolve pending / AR cases.
- Drive achievement of product mix targets (Term, Savings, Pension).

B.

Persistency

Management

13th Month Persistency

- Ensure systematic follow-up with customers and partners to achieve >85% persistency.
- Implement renewal reminders, structured calling, and customer communication.

Zero Month & Subsequent Month Persistency

- Ensure premium collection in initial & subsequent months post-issuance.
- Achieve and maintain monthly target with structured calling and customer communication.
- Resolve onboarding/activation issues swiftly.

C. ENACH Registration for Renewal Payments

- Promote ENACH registration for all eligible cases across channels.
- Follow calling scripts and explain ENACH benefits to customers.
- Track daily ENACH MIS for PB & D2C and drive improvements toward 96% target.
- Coordinate with partners for tagging accuracy and rectifications.

D.

Partner

Management & Coordination

- Act as primary POC for partner escalations
- Manage queries via calls, email,



and WhatsApp with timely resolutions.
- Share daily/weekly performance MIS including:

o Issuance o Pendency o AI Reviews o QC Rejects o RCU Tracker

- Handle escalations end-to-end including reconsideration requests via UW teams.
- Challenges decline cases and FR wherever required.

E.

Process

Improvement & Operational Efficiency

- Identify process gaps and propose enhancements to reduce manual efforts.
- Track and support resolution of tech issues.
- Coordinate with tech teams for system corrections and new enhancements.

Skills &

Qualifications

Technical/Process Skills

- Understanding of Life Insurance eCommerce operations.
- Knowledge of underwriting, persistency cycles, policy issuance workflows.
- Familiarity with ENACH, renewal collections, and digital payment processes.
- Solid MIS handling and Excel skills.
- Ability to analyze AR, QC, RCU issues and coordinate resolutions.

Soft Skills

- Strong communication and coordination ability.
- Problem-solving mindset with ownership orientation.
- Ability to manage escalations independently.
- Stakeholder management (internal and external).
- Detail-oriented with process discipline.

Key Responsibilities:

📌 DOS - Senior Executive - eCommerce (Gurugram)
🏢 PNB Metlife
📍 Gurugram