The Director Operations (India) will lead the strategic and operational performance of the Spa & Wellness business across India, driving service excellence, commercial growth, operational efficiency, and consistent brand standards across all India locations.

The role requires hands-on experience in spa and wellness operations, with solid practical knowledge of therapies, treatments, service protocols, day-to-day operational procedures, service standards, guest experience, and effective team coordination.

Responsibilities

- Oversee Spa & Wellness operations across multiple locations.
- Drive revenue, profitability, budgeting, and cost optimization.
- Deliver exceptional guest experience and service quality.
- Lead, mentor, and develop operational teams.
- Grow treatment, retail, membership, and wellness revenue.
- Ensure brand, health & safety, and statutory compliance.
- Support new spa openings and business expansion.




- Track KPIs and work with cross-functional teams.

Requirements

- Bachelor's degree in Business, Hospitality, Wellness, Operations, or related field (Postgraduate preferred).
- Minimum 5 years' experience managing multiple locations.
- Hands-on experience in spa and wellness operations, with strong knowledge of therapies, treatments, service standards, guest experience, and team coordination.
- Strong P&L;, budgeting, forecasting, and revenue management skills.
- Proven ability to lead and develop high-performing teams.
- Excellent commercial, analytical, communication, and stakeholder management skills.
- Experience with pre-openings or business expansion is an advantage.
- Strong understanding of luxury service and guest experience standards.
- Willingness to travel across India as required.

📌 Director of Spa &Wellness Operations (Bengaluru)
🏢 Atmosphere Wellness
📍 Bengaluru