About ADA ADA is the Data and AI Experience Company. We work with global enterprises to build data and AI powered experiences where every decision runs on real-time intelligence and every interaction earns trust. That's how businesses scale, stay ahead, and deliver measurable outcomes.
Our mission is ambitious: to create the world’s most intelligent growth platform for every client we serve. With over 1500+ customers across Retail, Food and Beverage, CPG, Telecommunications, Financial Services, Healthcare and Automotive , we operate in 35 markets around the world. ADA Global Business Unit Operations Manager - Retail AI
Location: Bengaluru, India
Reporting To: Chief, Retail AI
About The Role We are seeking a highly motivated Business Unit Operations Manager to serve as the strategic right hand and trusted advisor to the Chief, Retail AI. This role acts as a force multiplier for the BU leadership, driving operational excellence, business performance, strategic execution, and cross-functional alignment across the Retail AI business.
The ideal candidate combines strong business acumen, analytical rigor, stakeholder management skills, and execution excellence to help scale a fast-growing AI-led business.
Key Responsibilities
Strategy & Business Execution
- Partner with the Chief, Retail AI to drive annual planning and long-term business strategy.
- Define, track, and govern BU OKRs, KPIs, and strategic initiatives.
- Lead cross-functional projects and special initiatives that span multiple teams.
- Ensure timely execution of key business priorities and strategic goals.
Operations & Governance
- Own the BU operating rhythm, including leadership reviews, QBRs, business reviews, and town halls.
- Drive organizational alignment, accountability, and execution discipline.
- Identify operational inefficiencies and implement scalable processes.
Financial & Business Performance Management
- Partner with Finance on budgeting,
forecasting, and resource planning.
- Monitor revenue, profitability, utilization, and other key business metrics.
- Develop executive dashboards and performance reviews to support decision-making.
Executive Support & Communications
- Prepare executive briefings, presentations, business reviews, and leadership updates.
- Act as a liaison between the BU Head and functional leaders across Enablement functions
- Manage information flow, prioritize critical issues, and help amplify leadership effectiveness.
Qualifications Education
- Bachelor's degree in Business, Engineering, Finance, Technology, or related field.
- MBA from a premier institution preferred.
Experience
- 5-8 years of experience in Business Operations, Corporate Strategy, Management Consulting, Program Management, or related roles.
- Experience supporting senior business leaders in technology, SaaS, AI, analytics, or digital businesses is preferred.
Key Competencies
- Strategic thinking and business planning
- Strong financial and operational acumen
- Data-driven problem solving and analytical skills
- Excellent stakeholder management and influencing abilities
- Exceptional communication and executive presentation skills
- Ability to thrive in a quick-paced, high-growth environment
- High degree of ownership, discretion, and emotional intelligence
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📌 Director (Bengaluru)
🏢 ADA
📍 Bengaluru