About The Company

Snapfix is on a mission to simplify the world's operations. We build the world's most user-friendly platform for managing maintenance, inspections, and daily operations through photos, messages, and checklists. Hotels, facilities, and teams across the globe rely on Snapfix to get things done, fast.

About The Role

As our first dedicated DevOps engineer, you'll take primary ownership of our infrastructure and delivery processes while continuing to build backend services. This is a hands-on individual contributor role, roughly 70% DevOps and 30% backend engineering, working with our international engineering team.

Your first priority will be to understand our current setup, identify the biggest opportunities, and turn them into a practical improvement roadmap. Datadog is already in place. You'll establish CI/CD and infrastructure as code, and introduce containerization where it adds value. You'll help choose the tools and approach that fit our stage of growth.

Qualifications

Candidates should have over 5 years of experience in DevOps, platform, or backend engineering with significant responsibility for production infrastructure. Proven impact through previous roles, demonstrating improvements in reliability, security, or deployment workflows, is essential.

Experience with automation tools such as GitHub Actions, Terraform, and Docker or equivalents is required. Robust cloud computing skills, Linux expertise, networking knowledge, and troubleshooting capabilities are vital. Additionally, proficiency in building and maintaining production services in PHP, Python, or Node.js, along with solid SQL/MySQL skills, including indexing and schema migrations, is necessary.

Excellent communication skills to explain technical decisions, document work, and collaborate asynchronously across time zones are highly valued.

Responsibilities

- Choose the right improvements: Assess reliability, security, deployment workflows, and costs. Prioritize changes by customer impact, risk, and effort,



then deliver them.
- Make releases repeatable: Build CI/CD pipelines and reproducible environments, automate manual work, and make deployments and rollbacks safer.
- Keep infrastructure reliable and scalable: Own hosting, networking, and capacity planning. Set reliability targets with the team, improve Datadog alerts, and resolve bottlenecks while controlling costs.
- Strengthen security and recovery: Improve access controls, secrets management, and patching. Establish and test backups, restores, and disaster recovery plans.

- Stay hands-on with the backend: Build secure APIs and services, enhance MySQL performance, and maintain meaningful tests and readable code.
- Build shared operational capability: Document runbooks, share operational knowledge, lead incident investigations, and participate in a shared on-call rotation, including incident response outside working hours.

Benefits At Snapfix, we offer competitive compensation packages aligned with industry standards.

Our employees enjoy flexible work arrangements, including remote work options within India or at our headquarters in Ahmedabad. We believe in fostering a collaborative and innovative environment that promotes professional growth and development. Additionally, team members have access to learning resources, participation in industry events, and opportunities to work on impactful projects that shape the future of operational management technology.

We prioritize work-life balance and provide a supportive environment that encourages creativity, initiative, and continuous learning.

Equal Opportunity

Snapfix is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected characteristic. Our goal is to build a team that reflects the diverse communities we serve and to foster a workplace where everyone feels valued, respected, and empowered to contribute their best.

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