Job Title: Desktop Support Engineer /n Notice Period: Immediate or Serving /n Experience Required: 1-2 Years /n Job Location: Pune/Hybrid /n About Accelirate /n Accelirate is a leading agentic AI and automation firm, building intelligent agents that transform enterprise operations. We're a certified partner of UiPath, Microsoft, and Salesforce, with 1500+ processes automated annually across industries. Honored as a Top Workplaces USA winner five years in a row, we're known for delivering scalable, agent-driven solutions that empower humans, agents, and robots to work smarter together. /n Overall Responsibilities /n /n

- Operating Systems (Desktop): Strong knowledge of Windows desktop environments, Linux distributions, and macOS.

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- Networking: Basic understanding of networking concepts and protocols including TCP/IP, DNS, DHCP, and VPN.

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- Cloud & Administration: Hands-on experience with Microsoft Office 365 administration Basic knowledge of Microsoft Azure services and cloud-based infrastructure management.

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- Azure Active Directory & Microsoft Entra: Experience with user and group provisioning, role assignments, and access management. Knowledge of Conditional Access policies, Multi-Factor Authentication (MFA) configuration, and identity protection.

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- Cloud Storage & Security: Exposure to cloud storage platforms, backup solutions, and basic security configurations. Understanding of best practices for data protection and access control.

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- Knowledge of Microsoft Windows Server, Linux, macOS environments.

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- Understanding of TCP/IP, DNS, VPN configuration, and network troubleshooting.

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- Experience with Office 365, Azure Cloud Services.

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- Basic knowledge of virtualization technologies.

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- Familiarity with ticketing systems and remote support tools.

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- Strong troubleshooting, documentation, and communication skills.

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- Provide technical support for Windows, Linux, and macOS desktop environments, including troubleshooting system issues.

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- Monitor and maintain user accounts, groups, and access permissions in Microsoft Entra / Azure Active Directory.

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- Support configuration and troubleshooting of network-related issues such as connectivity, DNS, VPN access, and IP configuration.

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- Troubleshoot authentication and login issues related to identity and access management.

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- Respond to and resolve IT support tickets using ticketing systems and remote support tools.

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- Collaborate with internal teams to ensure smooth IT operations and infrastructure support.

/n /n Experience /n /n

- 1-2 years of experience in system administration or IT support.

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- Experience in handling operational IT environments.

/n /n Qualifications /n /n

- Diploma / Graduate / Engineering degree in IT or related field.

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- MCSE or relevant certification is an advantage.

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- Willingness to work from the Pune office and flexible shifts.

/n /n Why Join Us at Accelirate? /n At Accelirate, we're committed to your qualified growth from day one. Our culture of continuous learning, mentorship, and hands-on projects ensures you have the tools to innovate and thrive. We recognize and reward your hard work with performance bonuses and public recognition, celebrating your achievements at every step.

With a global focus, you'll collaborate with diverse teams, gaining exposure to international projects and expanding your horizons. Transparency, trust, and work-life balance are at the heart of what we do, ensuring you have the flexibility to prioritize what matters most.

📌 Desktop Support Engineer (Pune)
🏢 Accelirate
📍 Pune