Purpose of the Role: The role of DGM (L4) – Process Excellence & Training Enablement is responsible for strengthening the sales capability, productivity and execution discipline of the TML Sales Team and Dealer Sales Team across regions. The incumbent will lead training and enablement initiatives through a team of 4 regional L5 Senior Managers, ensuring consistent deployment of sales processes, capability-building programs, performance reviews and engagement interventions.

The role will focus on improving frontline sales effectiveness by establishing structured training modules, driving adoption of defined sales processes, tracking productivity and performance metrics, improving motivation and engagement, reducing attrition, and identifying new avenues for recruitment and manpower strengthening. The incumbent will also work closely with internal stakeholders and dealership teams to institutionalize review mechanisms, incentive frameworks and process excellence initiatives that enhance business outcomes and customer-facing execution.

Job Responsibilities :

- Lead training and capability-building for TML and dealer sales teams.
- Manage 4 regional officer for training enablement execution.
- Establish and drive sales processes, review metrics and productivity dashboards.
- Track performance, productivity, attrition and manpower effectiveness.
- Improve motivation, engagement and retention of frontline/dealer sales teams.
- Develop recruitment avenues and onboarding frameworks for dealer manpower.
- Design incentive and recognition programs linked to sales effectiveness.
- Work with sales, GTM, digital, RCFI, network, HR and dealer stakeholders.
- Use analytics to identify gaps,



improve execution and drive process excellence.

Stakeholder Profiles & Nature of Interactions:

Internal - National Head, RM’s, GTM Team, RCFI Team ,Digital Team, Network Team, HR Team, AM’s, TSM’s

External - Dealership Sales Team, Channel Finance Teams

Desired Candidate Profile :

- Robust in analytics and advanced excel
- Passionate to solve complex business problems
- Good interpersonal abilities and communication skills
- Passionate to handle large scale projects
- Ability to work with large number of business stakeholders
- Execution Excellence
- Communication and negotiation skills
- Relationship and people management
- Personal Leadership
- Innovation
- Problem solving and analytical skills

Skills & Competencies:

- Business acumen
- Customer centricity
- Driving execution
- Project management
- Agility

Tata Motors is an Equal Opportunity Employer, committed to a fair and transparent hiring process. All recruitment decisions are based strictly on Merit, Role alignment, and Business requirements. It does not solicit or accept any form of payment or gratuity from candidates at any stage of the recruitment process. Any such request received should be considered fraudulent and reported immediately.

About Tata Motors:

Part of the USD 180 billion Tata group, Tata Motors Limited (BSE: 500570; NSE: TATAMOTORS),



a USD 52 billion organization, is a leading global automobile manufacturer of cars, utility vehicles, pick-ups, trucks, and buses, offering an extensive range of integrated, smart, and e-mobility solutions. With ‘Connecting Aspirations’ at the core of its brand promise, Tata Motors is India’s market leader in commercial vehicles and ranks among the top three in the passenger vehicles market.

Tata Motors strives to bring new products that captivate the imagination of GenNext customers, fuelled by state-of-the-art design and R&D; centres located in India, the UK, the US, Italy, and South Korea. By focusing on engineering and tech- enabled automotive solutions catering to the future of mobility, the company’s innovation efforts are focused on developing pioneering technologies that are both sustainable and suited to the evolving market and customer aspirations. The company is pioneering India's Electric Vehicle (EV) transition and driving the shift towards sustainable mobility solutions by developing a tailored product strategy, leveraging the synergy between Group companies and playing an active role in liaising with the Government of India in developing the policy framework.

With operations in India, UK, South Korea, Thailand and Indonesia, Tata Motors markets its vehicles in Africa, the Middle East, Latin America, Southeast Asia, and the SAARC countries. As of March 31, 2025, Tata Motors’ operations include 93 consolidated subsidiaries, two joint operations, four joint ventures, and numerous equity-accounted associates, including their subsidiaries, over which the company exercises significant influence.

📌 Deputy General Manager - Small Commercial Vehicle Process Excellence & Training Enablement (Mumbai)
🏢 TataMotors
📍 Mumbai