1. Manage a team of Relationship Managers responsible for handling day to day post sales queries and complaints.
2. Manage post sales back end operations from on boarding till possession handover.
3. Driving collections.
4. Handling post sales and post possession escalations.
5. Ensure complete compliance with the process as per the approved Standard Operating Procedures.
6. Identifying process gaps and provide appropriate suggestions in improving the process post discussion with Senior Management and Internal Stake holders.
7. To maintain and check MIS reports on weekly, monthly and quarterly basis and share performance review data basis the AOP.