Industry: IT Services / Engineering Services / Semiconductor / Embedded / Product Engineering

nRole Overview:

n

nVotary Softech Solutions is looking for an experienced Head – CRM to lead strategic customer relationships, strengthen client engagement, drive customer retention, and identify growth prospects across key accounts. The role will work closely with Sales, Delivery, Engineering, and Leadership teams to ensure customer satisfaction and build long-term strategic partnerships.

nKey Responsibilities:

n

n

nOwn and manage relationships with strategic customers and key accounts.

n

nBuild robust relationships with CXO, VP, Director, Engineering, Procurement, and Program stakeholders.

n

nDrive customer satisfaction, retention, and long-term engagement.

n

nConduct regular MBRs, QBRs, executive connects, and customer reviews.

n

nAct as the senior escalation point for critical customer issues and ensure timely resolution.

n

nIdentify opportunities for account expansion, cross-selling, and up-selling.

n

nDevelop and execute strategic account plans aligned with customer and business objectives.

n

nWork closely with Sales, Delivery, Engineering, PMO, Finance, and HR teams.





n

nTrack customer requirements, feedback, risks, escalations, and action items.

n

nSupport contract renewals, SOW extensions, commercial discussions, and resource expansion.

n

nDevelop robust understanding of customer business, technology roadmap, and future engineering requirements.

n

nBuild customer advocacy through references, testimonials, case studies, and strategic partnerships.

n

nKey Requirements:

n

n

n15–20+ years of experience in CRM, Strategic Account Management, Customer Success, Business Development, or Client Engagement.

n

nExperience in IT/Engineering Services, Semiconductor, Embedded Systems, or Product Engineering preferred.

n

nStrong enterprise customer and executive stakeholder management experience.

n

nProven experience in account growth, customer retention, escalation management, and strategic partnerships.

n

nExcellent communication, negotiation, presentation, and relationship-building skills.

n

nStrong business acumen with the ability to understand technical and delivery environments.

📌 Head Of Customer Relationship Management Hyderabad (India)
🏢 Votary Softech Solutions
📍 India