Job Purpose To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.Duties and Responsibilities

1.

Managing Collection

Targets

? Ensure adherence to collection schedules.

? Attain EMI and penalty collection objectives.

? Reposition vehicles in cases of defaults.

? Close cases by securing settlement amounts.

? Explore diverse customer communication approaches for effective recovery.

2.

Vendor

Management

? Appoint collection agencies.

? Strategize and allocate tasks to agencies.

? Conduct in office checks to validate procedural adherence.

? Ensure prompt payment deposits by Field Officers (FOS).

? Guarantee timely payments to vendors as per the schedule.

? Conduct training sessions for agents working with vendors.

3.

Executing Recovery

Procedures

? Initiate customer calls for debt recovery.

? Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.

? Gather customer feedback to improve the collection process.

? Conduct training sessions to enhance the team's collection skills.

4.Stakeholder Management

? Conduct regular stakeholder reviews.





? Align stakeholders with the collection strategy.

? Realign case priorities based on defined deliverables and objectives.

4.

- Team Management

? Participate in recruitment process to identify right talent for various roles in the team

? Identify high potential talent and provide opportunity to groom them for future roles

? Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.

? Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.Key Decisions / Dimensions

Following decisions are taken by the role:

? Appointment of VendorsMajor Challenges

? Managing assertive customers in default

? Dealing with deliberate defaulters

? Sustaining a high team moraleRequired Qualifications and Experience a) Qualifications

? Graduate in any stream b) Key skills required

- Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
- Experience of managing a team is required
- Communication Skills & Stakeholder Management
- Good knowledge and connect with legal entities
- Leadership qualities
- Result Oriented Mindset
- Good team player
- Motivation skills

📌 Deputy Area Manager - Debt Management Services - The Wheels - 2W/3W (Bengaluru)
🏢 Bajaj Finance
📍 Bengaluru