Acuity is currently looking for dedicated and motivated individuals who have strong leadership, organizational and teamwork skills for its Investment Banking team taking care of client onboarding coordination and project management activities, based in Gurgaon.

Job Responsibilities

Receive and promptly acknowledge onboarding requests from the Front Office (FO)

Review deal background, transaction details and associated timelines

Lead end-to-end coordination to facilitate KYC and refresh activities

Perform accurate and timely case creation, updates, and tracking on client platforms

Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution

Ensure client responses are received in the correct format

Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team

Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team

Completion of trigger refresh by coordinating with KYC Refresh team

Ensure adherence to client procedures, internal policies and regulatory requirements

Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations

Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates Develop

Develop and present MIS reports, KYC trackers,



operational dashboards and KPI reports

Conduct regular governance meetings and service review sessions with key stakeholders

Ensure achievement of agreed SLAs, KPIs, and quality standards Develop

Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence Key Competencies Core Skills 6-8 years of experience; excellent written and spoken communication skills; team handling experience • Basic understanding of KYC/AML checks

Knowledge of IB product classification, such as M&A; Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.

Understanding of the deal lifecycle • Robust project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgency triggers from IB deal team’s lens

Expertise in information research and data gathering from public / internal sources / market databases Proficiency

Proficiency in Client Lifecycle Management (CLM) technology platforms Value-Add Skills Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide .Bespoke qualitative research skills

Experience of CRM platforms UK and US regulatory certifications

Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions

📌 Delivery Lead ( Client Onboarding ) (Mumbai)
🏢 Acuity Analytics
📍 Mumbai