CX Consultant - CPQ, S&M, Service(Job ) (Mumbai)

CX Consultant - CPQ, S&M, Service(Job ) (Mumbai)

01 Oct
|
Tata Consultancy Services
|
Mumbai

01 Oct

Tata Consultancy Services

Mumbai

Job Requisition Form NA (Onsite Requirements)

Job Title: CPQ & Front Office Transformation Consultant

(For external purposes)

Grade Level: C3B/C4

(Required for Fitment)

Expected Base Salary Range

(Not required, however, helps level set rationalization process)

Bonus Target: based on policy

Set Amts, however recommendations are considered

Ultimatix Role: Business Consultant

(needed for internal equity & external benchmark mapping IE – Quality Analyst)

Ultimatix Job Area: C3B/C4

(for further internal equity & external benchmark mapping IE – Quality Analyst, Quality Assurance)

Hiring Manager Name, Title & EEID:

(for org rationalizations) Satish NS

IOU/Vertical: (for org rationalizations)

Manufacturing

(Please provide summary of the position):

(Important to validate internal comparisons and decisive benchmark mapping; always ensure this is effectively filled out!)

- Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation.
- Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies.
- Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc
- Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers
- Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS

- Experience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case.
- At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred.
- Exposure to working in various ERP solutions and integrating with CPQ platform.



Review and approve data model for the project
- Experience in enabling guided selling process for channel partners and customers

- Guide technical teams in design and implementation
- Strong understanding of B2C and B2B CPQ best practices, use cases, architecture principles
- Exposure to integration patterns / mechanism for leading CPQ products

Responsibilities:
- Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clients
- Lead teams in consulting and implementation projects
- Identify opportunities through business connects with clients and relationships in TCS ecosystem
- Lead RFP responses and contribute
- Good / Excellent communication skills, analytical ability, initiative taking and cutting-edge.
- Track emerging business models and trends for its applicability in manufacturing.
- Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Qualifications: (Please list all required qualifications) Click here to enter text.

(Rationalizes basic requirements for candidates to apply. Helps w/rationalization when detailed.

- Experience in Sales, CRM, CPQ, Marketing and Service initiatives

- Experience in consulting and transformation engagements
- Knowledge of various Sales, CPQ, Marketing and CRM technologies

Questions for Internal and Total Rewards:
1. Years of experience required for position : 8+ Year

1. Location for the position : (for internal equity checks, Job Rate differences, & for CCA applications) – USA

- Will any of these positions have any employees reporting into them? If so, please provide the employee numbers: (Very important detail – managerial responsibilities come at a premium. Ensure the immediate reporting structure is clear, any that will be future mapped will be considered professional) – not at the start but may eventually based on career progress.

1. What is your recommendation on the grade for this position? : (For understanding of Grade Mapping against rationalizations)

C3B/C4

Job Location India USA Click here to enter text.

📌 CX Consultant - CPQ, S&M, Service(Job ) (Mumbai)
🏢 Tata Consultancy Services
📍 Mumbai

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