International Campaigns is seeking a dedicated Customer/Technical Support staff member to join our team. In this role, you will be responsible for providing exceptional customer service and technical support to clients across different countries. You will troubleshoot technical issues, answer inquiries, and ensure customer satisfaction.
The ideal candidate will have a robust technical background and excellent communication skills. Previous experience in customer service or technical support is preferred. This is a great opportunity for someone looking to work in a fast-paced, dynamic environment with a global reach.
Join our team and help us deliver top-notch support to our international clients.
- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers in resolving technical issues and troubleshooting software problems
- Document all customer interactions and resolutions in a detailed manner
- Collaborate with the technical team to escalate and resolve complex issues
- Maintain a high level of professionalism and customer service at all times
- Stay current with product updates and changes to provide accurate information to customers
- Identify trends in customer concerns and provide feedback to improve processes
- Meet or exceed performance goals for response time and customer satisfaction
- Participate in ongoing training and development to enhance technical knowledge
- Ability to work flexible hours, including evenings and weekends as needed.
Designation
Customer/Technical Support
Key Skills
Creative Problem SolvingCustomer AssistantEffective communicationInbound SupportSupportSupport ExecutiveTechnical knowledgeTechnical SupportVoice Support
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
📌 Customer/Technical Support (Jaipur)
🏢 International Campaigns
📍 Jaipur
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