Job Responsibilities:
Contact existing customers regarding their health insurance policy renewal.
Understand customer requirements, concerns, and objections.
Explain renewal benefits, policy features, and applicable options clearly.
Handle customer objections related to premium, coverage, policy advantages, and renewal.
Ensure maximum customer retention through effective communication and follow-up.
Maintain quality standards and achieve assigned business targets.
Record customer interactions and update relevant details accurately.
Coordinate with internal teams for customer queries and renewal-related requirements.
Provide a positive and customer-centric experience in every interaction.
Candidate Profile:
Valuable communication skills in English/Hindi/Marathi.
Customer-focused and confident while speaking with customers.
Basic knowledge of MS Office/Excel.
Ability to handle objections and convince customers professionally.
Freshers and candidates with relevant experience can apply.
Candidates from insurance, banking, BPO, telesales, or customer service backgrounds are preferred.