U.S. CUSTOMER SUPPORT EXECUTIVE &

POSITION OVERVIEW LOCATION Bangalore – Work from Office EMPLOYMENT Full-time WORKING HOURS U.S.

Pacific

Time (PST/PDT) ABOUT THE ROLE We are looking for a confident and customer-focused U.S.

Customer Support

Executive to manage incoming and outgoing calls with our U.S. customers. The candidate should have excellent spoken English, a clear and U.S.-friendly accent, strong listening skills, and the ability to understand customer problems and take ownership until they are resolved.

KEY RESPONSIBILITIES • • • • • • • • Handle inbound and outbound calls with U.S. customers. Understand customer requirements, issues, and concerns and provide appropriate solutions. Follow up with customers on open issues, requests, documents, and pending actions.

Coordinate with internal technical, delivery, and finance teams to resolve customer issues. Follow up on invoices and pending payments professionally. Maintain customer records, call notes, and follow-up activities.





Escalate complex issues when required and ensure timely closure. Build strong and professional relationships with U.S. customers.

REQUIREMENTS • • • • • • • • • 2–5 years of experience in customer support, call center, customer success, or similar roles. Excellent spoken and written English. Clear pronunciation and U.S. customer communication experience preferred. Strong listening, problem-solving, and follow-up skills. Confident and professional over the phone. Ability to handle difficult customer conversations calmly. Good working knowledge of email, CRM, MS Office/Google Workspace, and basic computer applications.

Experience with invoice/payment follow-ups is an advantage. Must be comfortable working U.S.

Pacific

Time hours. WHAT WE LOOK FOR Excellent communication | Customer-first attitude | Solid follow-up | Problem-solving | Ownership | Professionalism ? Share your resumes to:

📌 Customer Support Specialist (Bengaluru)
🏢 Cortexcraft.ai
📍 Bengaluru