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Join the Recrudo Labs team as a Full Time Customer Support on Erekrut, specializing in Customer Support in the HR Services industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

We are hiring for Customer Support for Semi Tech process.

Ø Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred

Ø In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)

Ø Clarity in thought process (Able to articulate his/ her thought)

Ø Ability to handle tough situation with customer.

Ø Excellent communication skills.

Ø Customer handling skills.

Ø Strong ability to multitask and take fast decisions independently.

Ø Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).

Ø Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Ø Ensure Timely & Professional Responses to all Queries,

Ø Experience resolving customer issues, billing, and/or handling product Q&A.;

Ø Interest in learning new technologies.

Ø Experience promoting and/or selling products and services.

Ø Demonstrated communication skills.





Ø Resolving device issues using troubleshooting techniques and providing transparent and concise information.

Ø Reviewing account information and answering questions about billing or services.

Salary: 4 lpa to 4.5 lpa

Experience: Minimum 6 months of Int. Bpo voice exp

Cab facility available: Both Side (deduction of 500 per month in Pune)

Shift Timings ( EU/Middle East//US/UK Shift): US process – night shift will be there but agent should be ok with 24*7 / rotational shifts

Skills Required:

Should have computer and Internet knowledge / knowledge of Billing queries

Education

- UG drop / Any Graduate
- Should not be perusing regular / part time course
- Any course which affects the job is not to be sources

Job Location - Pune Hinjewadi Phase 3

Designation

Customer Support

Key Skills

BillingCall HandlingCalls HandlingComputer KnowledgeCustomer AssistantCustomer CareCustomer EngagementCustomer FocusCustomer HandlingCustomer Queries HandlingCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEffective communicationInternational Customer SupportInternational OutboundVoice Support

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support (Pune)
🏢 Recrudo Labs
📍 Pune