Role overview

We are looking for a Quality Auditor to evaluate customer interactions, coach associates, and improve support outcomes. The role covers both service quality and the ability to recognize appropriate sales opportunities.

Key responsibilities

- Audit customer calls and tickets for accuracy, communication, ownership,

documentation, and customer experience.

- Provide specific feedback and coach associates on service quality and relevant sales opportunities.
- Conduct quality calibrations with team leads and stakeholders.
- Identify recurring knowledge gaps and process issues, and recommend improvements.
- Track quality trends and report findings with explicit examples and actions.

Requirements

- At least 4 years of total experience,



including 2 or more years in quality auditing.
- Experience auditing both calls and tickets in financial services or fintech.
- Strong coaching, feedback, and calibration skills.
- Ability to assess sales opportunities within customer support conversations.
- Attention to detail and comfort working in a fast-moving startup environment.

Pay: ₹500,000.00 - ₹600,000.00 per year

Application Question(s)

- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?

Work Location: In person

📌 Customer Support Quality Auditor (Gurugram)
🏢 SalarySe
📍 Gurugram