Role summary

Customer Experience and Support- Social Media

What the role entails – Key accountabilities/ responsibilities

- Excellent communication skills – Written and Verbal
- Strong background in Managing Social Media Platforms
- Owning up customer issues and concerns received on different Social Media platforms (Twitter, Facebook, Instagram, LinkedIn etc) and ensuring 100% close looping
- Candidates are expected to be quick and responsive to customer needs because of the fast-paced setup of the job.
- Log/Close relevant complaints and interact with different stakeholders for quick resolution.
- Along with resolution of customer concerns, identification of the reason for escalation and help fix process gaps.
- Interdepartmental coordination for resolving/implementing process corrections
- Must be efficient in making PowerPoint Presentations, Managing Huge Data in Excel
- Rotational Shifts (as per the job requirement-No Night Shifts)





What we are looking for in you

- Complete Knowledge of all Social Media applications
- Excellent Skills in MS Office- PPT and Excel
- Positive Command over the English language, both written and spoken English
- 3-4 years of experience in handling Customer

Complaints/Escalations

Working With

Customer Experience Team

Role demands (Travel)

No

Stakeholder interfaces

Yes

What we promise to you

- A high-performance culture with phenomenal career progression.
- Work with young and enthusiastic team and management.
- We will cultivate your talent in an inclusive culture that values diversity

Job Summary

- 29 Sep 2026
- 1 Position
- Fulltime
- Graduate (Mandatory), Postgraduates
- 1-3 Years
- Not Disclosed

📌 Customer Support (Mumbai)
🏢 Metropolis Healthcare India
📍 Mumbai