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Mervice Infotech is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. The primary responsibilities of this role include providing exceptional customer service, resolving customer inquiries and issues in a timely manner, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a robust attention to detail, and the ability to multi-task effectively.

Previous experience in a customer support role and knowledge of CRM systems is preferred. This position offers the opportunity to work in a dynamic and team-oriented environment, with opportunities for growth and advancement within the company. If you are passionate about delivering top-notch customer service and are looking for a rewarding career in customer support, we encourage you to apply.

- Provide exceptional customer service and support through various channels such as phone, email, and chat

- Address customer inquiries, complaints, and feedback in a timely and professional manner
- Assist customers with product information, troubleshooting, and technical support




- Collaborate with other departments to resolve customer issues and escalate complex cases as needed
- Maintain accurate records of customer interactions and transactions in the CRM system
- Provide product recommendations and upsell opportunities to increase customer satisfaction and sales
- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers
- Handle customer escalations and de-escalate tense situations with empathy and problem-solving skills
- Meet daily performance metrics and goals set by management
- Continuously strive to improve customer satisfaction and retention through proactive communication and resolution of issues.

Experience: Fresher

Salary- 10k

Designation

Customer support

Key Skills

BPO ServicesCalls HandlingClient InteractionCustomer AssistantCustomer EngagementCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer RelationshipCustomer SupportEffective communicationNegotiation SkillsOrganization Skills

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer support (Kolkata)
🏢 Mervice infotech
📍 Kolkata