Role Summary

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities

· Provide support for Azure Platform services commerce systems billing and accountrelated issues

· Diagnose and resolve customer problems using strong analytical and troubleshooting skills

· Communicate effectively with customers to gather information explain next steps and provide timely updates

· Support OrdertoCash operations invoicing payment transactions and online service processes

· Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction

· Escalate complex issues when specialized expertise is required





· Continuously build expertise in Azure technologies architecture and service offerings

Required Skills

· Excellent spoken and written English communication skills

· Strong customer engagement and stakeholder management abilities

· Proven troubleshooting and problemsolving skills

· Understanding of cloud services Azure fundamentals and online platforms

· Knowledge of commerce and billing processes including invoicing and payment transactions

· Experience with accountlogin troubleshooting and customer support operations

· Robust learning agility and ability to quickly acquire new technical skills

Core Competencies

· Customer Focus

· Technical Problem Solving

· Communication Excellence

· CrossTeam Collaboration

· Ownership Accountability

· Continuous Learning and Adaptability

Mandatory Skills : Servicedesk

📌 Customer support (Bengaluru)
🏢 LTM
📍 Bengaluru