Customer Experience Executive

Company: Zucol Services

Work Mode: Work From Home

Working Days: Monday to Saturday

Working Hours: 4:00 PM – 12:00 AM

EXPERIENCE : Minimum 1Y+ of exp

About Zucol Services:

Zucol Services works with international clients, primarily students from colleges and universities abroad. We provide academic support services such as assignment writing, research papers, and other academic requirements as per client needs.

About the Role:

We are looking for a Customer Experience Executive who will be the primary point of contact for our international clients. The role involves communicating with clients from the initial interaction through order completion, handling their queries, coordinating with internal teams, and ensuring a smooth overall customer experience.

The ideal candidate should have excellent spoken English, strong communication skills, and confidence in handling international clients over calls, email, and WhatsApp.

Key Responsibilities:

- Make outbound calls to international student clients for initial communication and regular follow-ups.
- Handle customer queries related to orders, assignments, research papers, timelines, requirements, and delivery.
- Follow up with clients regarding pending payments, documents, requirements, and other order-related information.
- Conduct feedback calls after order completion to understand the client's experience and collect feedback.
- Provide customer support through phone calls, email, and WhatsApp.
- Coordinate with the internal writing team to address and resolve client queries or concerns.




- Maintain accurate records of client interactions, follow-ups, payments, and order status.
- Ensure timely and professional communication with international clients.
- Build positive client relationships and ensure a smooth customer experience throughout the order lifecycle.
- Manage multiple client conversations and follow-ups while meeting daily work requirements.

Requirements
- Excellent spoken and written English communication skills.
- Prior experience in Customer Support, Customer Service, Telecalling, Client Handling, or International Calling is preferred.
- Comfortable communicating with international clients over phone calls.
- Strong interpersonal, listening, and problem-solving skills.
- Good follow-up and relationship-management skills.
- Basic knowledge of MS Excel, Google Sheets, email, and other computer applications.
- Ability to manage multiple tasks and maintain accurate records.
- Comfortable working in the 4:00 PM – 12:00 AM shift.
- Candidates who are confident, professional, and customer-focused are preferred.

Key Skills Customer Support | Customer Service | International Calling | Telecalling | Client Handling | English Communication | Follow-ups | Email Support | WhatsApp Support | MS Excel | Google Sheets

Why Join Us?

- Work with international clients.
- Work-from-home opportunity.
- Opportunity to develop robust customer relationship and communication skills.
- Exposure to client handling, order management, and cross-functional coordination.

Pay: ₹22,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Support Executive (Gurugram)
🏢 Zucol
📍 Gurugram