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As a Customer Support Executive at YIHIRES, you will be responsible for delivering exceptional customer service to our clients. You will address customer inquiries, provide product information, and resolve any issues or concerns they may have. You will also assist customers with troubleshooting technical problems and provide guidance on using our platform effectively.

Additionally, you will work closely with our sales and marketing teams to ensure a seamless customer experience. The ideal candidate will have strong communication skills, problem-solving abilities, and a customer-centric approach. Join our team and help us build solid relationships with our customers while contributing to the success of our business.

- Provide exceptional customer service and support via phone, email, and chat

- Handle customer inquiries, complaints, and issues with professionalism and efficiency
- Work closely with other team members to ensure timely resolution of customer problems
- Maintain accurate and detailed records of customer interactions and transactions




- Identify and escalate priority issues to the appropriate department
- Proactively communicate updates and solutions to customers
- Stay current on company products, services, and policies to provide accurate information to customers
- Assist in creating and implementing customer service policies and procedures
- Demonstrate a positive and friendly attitude toward customers at all times
- Meet or exceed performance metrics for customer satisfaction and resolution times.

Designation

Customer Support Executive

Key Skills

Cold CallingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer Care ServiceCustomer ExperienceCustomer HandlingCustomer InteractionCustomer Queries HandlingCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communicationEnglish ProficiencyOrganization SkillsSupportSupport ExecutiveTelecalling

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

📌 Customer Support Executive (Ranchi)
🏢 Yihires
📍 Ranchi