About Us: What’s Up Wellness is transforming the health & wellness industry with our premium, easy-to consume gummy supplements. Ranked #2 by Inc42 as India’s fastest-growing D2C brand, we are committed to delivering holistic wellness experiences. Join us in our mission to make wellness fun and accessible We’re looking for a dynamic and detail-oriented Customer Support Executive to join our lean, high-energy team.

Roles & Responsibilities:

- Respond to customer queries in a timely and accurate way, via phone, email, chat.
- Monitor customer complaints on social media and reach out to provide assistance.
- Proficiency in using CRM software.
- Ability to multi-task and prioritize tasks effectively.
- Connecting with customers on calls as and when required.

Requirements:

- 1-2 years’ Experience as a Customer Support Specialist or similar CS role




- Familiarity with D2C industry is a plus.
- Strong communication skills, including active listening and explicit articulation.
- Ability to solve problems, alleviate conflicts, and escalate tactfully.
- Ability to multitask, manage time, and prioritize.
- Ability to work individually and as a team member.
- Handled 150 connected calls (AHT 50 sec) in a day.

Why Join Us?

- Be part of India’s fastest-growing D2C brand in wellness
- Work in a dynamic, fast-paced environment with a young, passionate team
- Ownership & growth opportunities
- Competitive salary + perks in a high-impact role
- Shape the future of innovative health & wellness products

📌 Customer Support Executive (Gurugram)
🏢 What's Up Wellness
📍 Gurugram