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MNC Hiring For Voice Process Process: International Process Position : Customer Support Executive, Male/Female, both can consider Skillset : Excellent communication in English, Qualification: Bachelor's degree (mandatory)/ B.Tech Experience : Minimum 2+ years of experience (Technical) as North American customer service as an Agent Salary : Tier 1--Hindi/English- 32000 CTC - 36000 CTC (As Per Communication) Shift : 24/7, Rotational shift/5 days 5 Days Working/2 Weekly Off Location : Udyog Vihar, Gurugram Cab Facility : Odd hours cab facilities Hr Riya : (phone hidden)

- Provide excellent customer service via phone, email, and live chat

- Resolve customer complaints, questions, and issues in a timely and professional manner
- Identify and escalate priority issues to the appropriate department
- Assist customers with product information, pricing, and order status inquiries




- Maintain a positive attitude and ability to work in a rapid-paced environment
- Collaborate with team members to ensure customer satisfaction and retention
- Utilize CRM software to record customer interactions and update account information
- Stay current on product knowledge and company policies to better assist customers
- Meet or exceed performance targets for customer satisfaction, response time, and resolution rate.

Designation

customer support executive

Key Skills

BPO ServicesCustomer EngagementCustomer ExperienceCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveInternational Customer ServiceInternational Voice Process

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 customer support executive (Delhi)
🏢 Transcom
📍 Delhi